Table 2 Perceived quality of care (individual items)a
Item | n b | Response options, % | ||||
|---|---|---|---|---|---|---|
Never | Once | Several times per year | Monthly | Weekly | ||
I found myself discharging patients to make the service “manageable” because the team was too busy. | 379 | 59.6 | 7.9 | 18.2 | 9.0 | 5.3 |
I did not fully discuss treatment options or answer a patient’s question. | 391 | 36.6 | 12.3 | 32.7 | 10.5 | 7.9 |
I made treatment or medication errors that were not due to a lack of knowledge or inexperience. | 389 | 47.8 | 31.9 | 17.7 | 2.1 | 0.5 |
I did not perform a diagnostic test because of desire to discharge a patient. | 377 | 69.0 | 8.8 | 17.8 | 2.9 | 1.6 |
I paid little attention to the social or personal impact of an illness on a patient. | 389 | 47.3 | 12.9 | 31.1 | 5.9 | 2.8 |
I felt guilty about how I treated one of my patients from a humanitarian standpoint. | 390 | 50.3 | 26.2 | 20.5 | 1.8 | 1.3 |