- Research article
- Open Access
- Open Peer Review
Psychosocial working conditions and the utilization of health care services
© Azagba and Sharaf; licensee BioMed Central Ltd. 2011
- Received: 6 June 2011
- Accepted: 11 August 2011
- Published: 11 August 2011
While there is considerable theoretical and empirical evidence on how job stress affects physical and mental health, few studies have examined the association between job related stress and health care utilization. Using data from the Canadian National Population Health Survey from 2000 to 2008, this paper examines the association between stressful working conditions, as measured by the job strain model, and the utilization of health care services.
A zero inflated negative binomial regression is used to examine the excess health care utilization due to job strain. Separate regressions are estimated for both males and females since studies have shown gender differences in health care utilization.
Estimates for the whole population show that high or medium job strain has a positive and statistically significant association with the number of visits to both a general practitioner (GP) and a specialist (SP). On average, the number of GP visits is up to 26% more (IRR = 1.26, 95% CI = 1.19-1.31) for individuals with high strain jobs compared to those in the low job strain category. Similarly, SP visits are up to 27% more (IRR = 1.27, 95% CI = 1.14-142) for the high strain category. Results are quantitatively similar for males and females, save for medium strain. In general, findings are robust to the inclusion of workplace social support, health status, provincial and occupational-fixed effects.
Job strain may be positively associated with the utilization of health care services. This suggests that improving psychosocial working conditions and educating workers on stress-coping mechanisms could be beneficial for the physical and mental health of workers.
- Health Care Utilization
- Health Service Utilization
- Health Utility Index
- General Practitioner Visit
- Psychosocial Working Condition
There is considerable theoretical and empirical evidence on how job stress negatively affects physical and mental health . Surprisingly, the relationship between job stress and health care utilization has received little attention. Stress has been widely cited as "the 20th century epidemic" and a "worldwide epidemic" according to the United Nations and the World Health Organization . In the U.S, 70 percent of employees consider the work place a significant source of stress, and 51 percent report that job stress reduces their productivity . Gibson  estimated that the health care utilization induced by stress costs U.S. companies $68 billion annually and reduces their profits by 10 percent. Goetzel et al.  find that the health care expenditures of workers who report high levels of stress are 46 percent greater than workers with low levels of stress.
While the association between job stress and health care utilization is theoretically clear, the empirical evidence is very limited. Even the few relevant studies have focused mainly on the effect of major and minor stressful life events and have used small samples that are not necessarily representative of the whole population [8, 27]. For example, Brantley et al.  examine the ability of minor and major stressful life events to predict medical utilization among 141 low-income, African American family practice patients. They find that minor stressful life events are a significant predictor of outpatient visits but were unrelated to emergency department or inpatient visits. In a related study, Manning et al. , using a sample of 260 individuals from two different industries, find that health care claims and costs were positively related to stressful job events and strain. They also find that environmental, stressor and strain variables accounted for up to 16 percent of the variance in health care costs and 21.5 percent of the variance in the number of health care claims.
Health care costs account for a considerable portion of GDP and have shown an upward trend over time in many countries. For example, in Canada expenditure on health care utilization as a percentage of GDP increased from 7% in 1980 to 10.1% in 2007. In the US, total health care expenditure amount to $2.5 trillion, $8,047 per person and this represents 17.3% of the GDP in 2009 . This rose from 9% of GDP in 1980.
Given the recent upward trend of health care costs and the limited empirical research, this study uses nationally representative data from the Canadian National Population Health Survey (NPHS) to examine the association between stressful working conditions and the utilization of health care services. This study is timely and germane to worldwide efforts aimed at curtailing rising health care expenditures.
Data and Variables Description
The data for this study come from the Statistics Canada NPHS household component. NPHS is a nationally representative sample of the Canadian population which collects vital information on health related behavior, as well as corresponding economic and socio-demographic variables. This study uses data from cycle four (2000/01) to cycle eight (2008/09). The sample is restricted to adults aged 18-65 years since a large fraction of those above 65 years are not working. Also, the frailty of health for those over 65 years and unobserved health-related issues may further complicate the results. After excluding missing observations (2,445) and those who are not working (8,237), the final sample includes 29,110 observations. Health services utilization, the dependent variable of interest is measured by the number of visits to (1) a family doctor/general practitioner, and (2) a specialist (excluding eye specialists) during the year preceding the survey interview. Job strain, the main independent variable of interest is an index (score) that is derived by Statistics Canada from job-related questions on decision (control) latitude made up of skill discretion and decision authority, and psychological demands. It is measured as a ratio of psychological demands and decision latitude, where higher values indicate greater job strain. Individuals are stratified based on the distribution of scores into tertiles to represent low (reference category), medium, and high levels of strain.
A number of economic and socio-demographic variables commonly used in the literature are included in the analysis. Age is represented in continuous form. Household income is represented by four dummy variables: low income, middle low income, middle high income (reference category), and high income. Gender is captured by a dummy variable (male = 1, female = 0). Four dummy variables represent individual educational attainment: less than secondary, secondary, some post secondary (reference category), and post secondary. Marital status is represented by three dummy variables: married, separated and single (reference category). Smoking status is classified as: never smoker (reference category), current smoker, and former smoker. Similarly, never drinker (reference category), current drinker, and former drinker represent drinking status. Individual physical activity level is represented by three categories: active, moderate, and inactive (reference category). Ethnicity is captured by a dummy variable (immigrant = 1, Canadian born = 0). A measure of social support in the workplace is included since it has been suggested as an important stress modifier. A higher social support score indicates lower workplace support. Health status is represented by the individual health utility index (HUI) which is a more objective measure than self-rated health. HUI is a comprehensively-scored system for measuring individuals' functional health and a score of 1 indicates perfect health status. It was developed by the Health Utilities Group, McMaster University. The number of chronic diseases for each individual is included and having a regular family doctor is captured by a dummy variable (reg_doc = 1, no reg_doc = 0). Provincial dummy variables are included with British Colombia as the reference category. To control for job-specific effects, seven occupational categories are extracted from the 2007 North American Industry Classification System available in NPHS. An individual's occupation is classified into one of seven groups: mechanical, trade, professional, managerial, health, service, and farm (reference category).
Multivariate analyses are used to investigate the association between the intensity of health services utilization and job related stress. Given that the outcome measures (GP and SP visits) are positive integer variables (including zeros for non users); count data models are more suitable [31, 32]. The benchmark for count data models is a Poisson regression model, which has some restrictive assumptions that are often not satisfied in applied work. For example, a Poisson regression assumes independent count processes, and that the mean and variance are equal (equidispersion). While a negative binomial can correct for overdispersion, unobserved individual heterogeneity due to excess zeros are not well captured. Therefore, a zero-inflated negative binomial regression may be more appropriate. Since negative binomial and the zero-inflated negative binomial are not nested models, the Vuong test is performed to determine the appropriate model. The test results show zero-inflated negative binomial as the preferred model, hence only the zero-inflated negative binomial results are reported.
Health utility index(hui)
Less than secondary education
Some post secondary
Middle low income
Middle high income
Zero inflated negative binomial regression: incidence rate ratio (job strain and the use of health services)
General practitioner visits
High job strain
Medium job strain
High job strain
Medium job strain
High job strain
Medium job strain
Heterogeneous results by gender
Estimates for the association between high job strain and GP and SP services are similar for males and females. For example, for males, GP and SP services utilization increases by 26% (IRR = 1.26) for the high job strain category compared with the low job strain category in model 2. Similarly for females, the excess use of GP and SP services due to high strain is 23% (IRR = 1.23). The association between medium strain and health services utilization is statistically significant only for females. For instance, compared with the low strain category, GP and SP visits increases by 10% (IRR = 1.10, 95% CI = 1.04-1.17) and 22% (IRR = 1.22, 95% CI = 1.09-1.37, respectively.
This study uses a nationally representative data from the Canadian National Population Health Survey to examine the association between job stress and the utilization of health care services. There is substantial evidence that job strain negatively affect physical and mental health whether directly or indirectly. Nonetheless, the literature on the association between job strain and health care utilization is sparse. Even the few relevant studies have focused mainly on the effect of major and minor stressful life events and used small non-generalized samples.
The increasing growth rate of health care spending in many countries is of great importance among academics and policy makers. Countries are experiencing higher spending on health care than the growth rate of their economies. There are concerted efforts aimed at reducing health care cost given the high levels reached in recent times. Stressful working conditions may be associated with higher use of health care services directly by causing physical illness, mental and emotional problems. Medical evidence suggests that stress suppresses the immune system, thereby increasing exposure to several infectious diseases and cardiovascular problems. It may also exacerbate symptoms of several illnesses including headaches [18–20], coronary heart disease  and upper respiratory infections . Moreover, stress may increase health care usage indirectly by inducing several health risk behaviors such as smoking [23, 24] and discouraging healthy behaviors like physical activity. Individuals may also use medical services as a way to cope with stress [10, 11].
Results of both the conditional and unconditional analyses demonstrate that high job strain is associated with higher health care utilization. On average, individuals in jobs with high or medium strain use more health care services than those in jobs with low strain. In particular, the number of GP visits is up to 26% more for individuals with high strain jobs compared to those in the low job strain category. Similarly, SP visits are up to 27% more for the high strain category. In general, the results are robust to the inclusion of individual's health status, number of chronic conditions, having a family doctor, province and occupational fixed effects. Results also show that the medium strain has a statistically significant association with the utilization of health services only for females. This could be due to differences in stress coping abilities between males and females. Research shows that there are gender differences in how males and females perceive and cope with stressful events. It has been argued that males usually tend to use "problem-focused coping" and the "fight-or-flight" response, while females may use "emotion-focused coping" and a "tend-and-befriend" response to stress .
It is worth mentioning that the intensity of health care services may be affected by the source of financing for these services. In Canada, the health care system is publicly financed, where citizens and permanent residents are medically covered for inpatient and outpatient visits. Consequently, this may strengthen the association between job strain and the intensity of using outpatient visits.
This study has some limitations. First, though the current study controls for potential confounders that are widely used in the health care utilization literature, there may be other potential confounders for which the study did not control. Second, the outcome variables, SP and GP visits are self reported. However, this is standard in the health care utilization literature. Third, the findings of the current study may not imply causality. Hence, future research using prospective data may be needed to recommend policy changes. Fourth, the current study did not control for stress coping ability, as there is no information available about this in the data set. However, the current study controls for social support, since it has been suggested that stress interacts with other factors in influencing medical utilization. In line with previous studies, the inclusion of the social support index in model 2 reduced the association between job strain and health service usage. Studies have shown that social support reduces strains, mitigates perceived stressors, and moderates the stressor-strain relationship . Pilisuk et al.  found that stress increases utilization of outpatient services and that social support helps in reducing this effect. Similar results are found by Counte and Glandon .
We find that high job stress is associated with higher utilization of health care services. The findings of this paper suggest that improving stressful working conditions and educating workers on stress-coping mechanisms may help in reducing health care costs attributable to psychosocial working conditions. The welfare gains from these stress management programs are not limited to reducing health care costs attributable to job stress. Other economic gains, for example, include increased productivity among workers, reduction in absenteeism and employee turnover in addition to other costs borne by employers.
This paper uses Statistics Canada confidential data, and the opinions expressed do not represent the views of Statistics Canada. We thank Nikolay Gospodinov, Ian Irvine, Tatyana Koreshkova and Gordon Fisher. No ethical approval is needed for this study.
- Brantley PJ, Ames SC: Psychobiology of Health and Disease. Comprehensive handbook of psychopathology. Edited by: Sutker PB, Adams HE. 2001, New York, Plenum publishers, 3Google Scholar
- Scott C: Optimal stress. 2010, John Wiley and Sons Inc. Hoboken New JerseyGoogle Scholar
- American Psychological Association: Stress in America. 2009, [http://www.apa.org/news/press/releases/stress-exec-summary.pdf]Google Scholar
- Gibson V: Stress in the workplace: A hidden cost factor. HR Focus. 1993, 70: 15-Google Scholar
- Goetzel RZ, Anderson DR, Whitmer RW, Ozminkowski RJ, Dunn RL, Wasserman J, The Health Enhancement Research Organization (HERO) Research Committee: The relationship between modifiable health risks and health care expenditures: An analysis of the multi-employer HERO health risk and cost database. Journal of Occupational and Environmental Medicine. 1998, 40 (10): 843-854. 10.1097/00043764-199810000-00003.View ArticlePubMedGoogle Scholar
- Karasek R, Theorell T: Healthy work: stress, productivity, and the reconstruction of working life. 1990, New York: Basic BooksGoogle Scholar
- Mechanic D: Correlates of physician utilization: Why do major multivariate studies of physician utilization find trivial psychosocial and organizational effects?. Journal of Health and Social Behavior. 1979, 20: 387-396. 10.2307/2955413.View ArticlePubMedGoogle Scholar
- Gortmaker SL, Eckenrode J, Gore S: Stress and the utilization of health services:A time series and cross-sectional analysis. Journal of Health and Social Behavior. 1982, 23: 24-38.View ArticleGoogle Scholar
- Counte MA, Glandon GL: A panel study of life stress, social support, and the health services utilization of older persons. Medical Care. 1991, 29: 348-361. 10.1097/00005650-199104000-00004.View ArticlePubMedGoogle Scholar
- Mechanic D, Volkart EH: Stress, illness behavior, and the sick role. American Sociological Review. 1961, 26: 51-58. 10.2307/2090512.View ArticleGoogle Scholar
- Tessler R, Mechanic D, Dimond M: The effect of psychological distress on physician utilization: A prospective study. Journal of Health and Social Behavior. 1976, 17: 353-364. 10.2307/2136713.View ArticlePubMedGoogle Scholar
- Brosschot JF, Benschop RJ, Godaert G, Olff M, DeSmet M, Heijnen CJ, Ballieux RE: Influence of life stress on immunological reactivity to mild psychological stress. Psychosomatic Medicine. 1994, 56: 216-224.View ArticlePubMedGoogle Scholar
- Turner-Cobb JM, Steptoe A: Psychosocial stress and susceptibility to upper respiratory tract illness in an adult population sample. Psychosomatic Medicine. 1996, 58: 404-412.View ArticleGoogle Scholar
- Health Canada: Best advice on stress risk amanagement in the workplace. Health Canada 2000, [http://www.mtpinnacle.com/pdfs/Best-Advise-on-Stress-Management.pdf]Google Scholar
- Rosengren A, Hawken S, Ounpuu S, Sliwa K, Zubaid M, Almahmeed WA, Blackett KN, Sitthi-amorn C, Sato H, Yusuf S, INTERHEART investigators: Association of psychosocial risk factors with risk of acute myocardial infarction in 11119 cases and 13648 controls from 52 countries (the INTERHEART study): case-control study. Lancet. 2004, 364: 953-962. 10.1016/S0140-6736(04)17019-0.View ArticlePubMedGoogle Scholar
- Chandola T, Britton A, Brunner E, Hemingway H, Malik M, Kumari M, Badrick E, Kivimaki M, Marmot M: Work stress and coronary heart disease: what are the mechanisms?. European Heart Journal. 2008, 29: 640-648. 10.1093/eurheartj/ehm584.View ArticlePubMedGoogle Scholar
- Heart and Stroke Foundation of Canada: Report of health Stress threatening Canadians health, Heart and Stroke Foundation warns. 2000, [http://www.heartandstroke.com/site/apps/nlnet/content2.aspx?c=ikIQLcMWJtE&b=4955951&ct=4512825]Google Scholar
- Sorbi MJ, Maassen GH, Spierings E: A time-series analysis of daily hassles and mood changes in the 3 days before the migraine attack. Behavioral Medicine. 1996, 22: 102-113.View ArticleGoogle Scholar
- Benedittis GD, Lorenzetti A: The role of stressful life events in the persistence of primary headache: Major events vs. daily hassles. Pain. 1992, 51: 35-42. 10.1016/0304-3959(92)90006-W.View ArticlePubMedGoogle Scholar
- Fernandez E, Sheffield J: Relative contributions of life events versus daily hassles to the frequency and intensity of headaches. Headache. 1996, 36: 595-602. 10.1046/j.1526-4610.1996.3610595.x.View ArticlePubMedGoogle Scholar
- Kramer JR, Ledolter J, Manos GN, Bayless ML: Stress and metabolic control in diabetes mellitus: Methodological issues and an illustrative analysis. Annals of Behavioral Medicine. 2000, 22: 17-28. 10.1007/BF02895164.View ArticlePubMedGoogle Scholar
- Twisk J, Snel J, Kemper H, van Mechelen W: Changes in daily hassles and life events and the relationship with coronary heart disease risk factors: A 2-year longitudinal study in 27-29-year-old males and females. Journal of Psychosomatic Research. 1999, 46: 229-240. 10.1016/S0022-3999(98)00088-9.View ArticlePubMedGoogle Scholar
- Cohen S, Williamson GM: Perceived stress in a probability sample of the United States. the social psychology of health. Edited by: Spacapan S, Oscamp S. 1988, Newbury Park, CA: Sage, 31-67.Google Scholar
- American institute of stress: [http://www.stress.org/topic-effects.htm]
- Oliver G, Wardle J: Perceived effects of stress on food choice. Physiology & Behavior. 1999, 66 (3): 511-515. 10.1016/S0031-9384(98)00322-9.View ArticleGoogle Scholar
- Oliver G, Wardle J, Gibson EL: Stress and food choice: a laboratory study. Psychosomatic Medicine. 2000, 62 (6): 853-865.View ArticlePubMedGoogle Scholar
- Williams R, Zyzanski SJ, Wright AL: Life events and daily hassles and uplifts as predictors of hospitalization and outpatient visits. Social Science Medicine. 1992, 34: 763-768. 10.1016/0277-9536(92)90363-U.View ArticlePubMedGoogle Scholar
- Brantley PJ, Dutton GR, Grothe KB, Bodenlos JS, Howe J, Jones GN: Minor Life Events as Predictors of Medical Utilization in Low Income African American Family Practice Patients. J Behav Med. 2005, 28 (4): 395-401. 10.1007/s10865-005-9001-z.View ArticlePubMedGoogle Scholar
- Manning MR, Jackson CN, Fusilier MR: Occupational Stress and Health Care Use. Journal of Occupational Health Psychology. 1996, 1 (1): 100-109.View ArticlePubMedGoogle Scholar
- Fritze J: Medical expenses have very steep rate of growth. USA Today. 2010, [http://www.usatoday.com/news/health/2010-02-04-health-care-costs_N.htm]Google Scholar
- Cameron AC, Trivedi PK: Regression Analysis of Count Data. 1998, New York: Cambridge University PressView ArticleGoogle Scholar
- Winkelmann R: Econometric Analysis of Count Data. 2008, Springer: Heidelberg, New York, 5Google Scholar
- Taylor SE, Klein LC, Lewis BP, Gruenewald TL, Gurung RA, Updegraff JA: Biobehavioral responses to stress in females: tend-and befriend, not fight-or-flight. Psychol Rev. 2000, 107: 411-429.View ArticlePubMedGoogle Scholar
- Viswesvaran C, Sanchez JI, Fisher J: The Role of Social Support in the Process of Job Stress: A Meta-Analysis. Journal of Vocational Behavior. 1999, 54 (2): 314-334. 10.1006/jvbe.1998.1661.View ArticleGoogle Scholar
- Pilisuk M, Boylan R, Acredolo C: Social support, life stress, and subsequent medical care utilization. Health Psychology. 1987, 6: 273-288.View ArticlePubMedGoogle Scholar
- The pre-publication history for this paper can be accessed here:http://www.biomedcentral.com/1471-2458/11/642/prepub
This article is published under license to BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.