Table 3 Perceptions of quality of care
N (survey responses) | Total | By age | ||||||
|---|---|---|---|---|---|---|---|---|
18–29 | 30–39 | 40–49 | 50–59 | 60+ | p-value [1] | |||
Low quality rating (poor or fair) of care during most recent visit | ||||||||
1. Poor or fair rating of overall quality | 1326 | 28% | 32% | 31% | 23% | 19% | 29% | 0.004 |
2. Poor or fair rating of provider skill and knowledge | 1322 | 23% | 29% | 17% | 24% | 20% | 23% | 0.011 |
3. Poor or fair rating of respect shown by provider | 1327 | 23% | 28% | 23% | 20% | 17% | 20% | 0.018 |
4. Poor or fair rating of provider knowledge about previous visits or tests | 1292 | 21% | 29% | 23% | 16% | 18% | 11% | < 0.001 |
5. Poor or fair rating of provider explanations | 1326 | 20% | 29% | 21% | 11% | 18% | 15% | < 0.001 |
6. Poor or fair rating of involvement in decisions by provider | 1324 | 18% | 27% | 20% | 11% | 12% | 12% | < 0.001 |
7. Poor or fair rating of time spent in consultation by provider | 1326 | 20% | 30% | 25% | 12% | 16% | 8% | < 0.001 |
8. Poor or fair rating of waiting time for provider | 1327 | 24% | 38% | 25% | 16% | 15% | 8% | < 0.001 |
9. Poor or fair rating of helpfulness of support staff | 1318 | 21% | 32% | 23% | 16% | 15% | 9% | < 0.001 |
10. Poor or fair rating of equipment and supplies | 1317 | 35% | 40% | 38% | 30% | 31% | 26% | 0.003 |
11. Wait-time to see provider exceeded 45 minutes | 1297 | 14% | 13% | 14% | 15% | 17% | 9% | 0.235 |
12. Consultation time with provider was less than 15 minutes | 1293 | 63% | 58% | 58% | 69% | 70% | 64% | 0.007 |
Care experience over the past year | ||||||||
1. Experienced medical error during treatment | 1403 | 5% | 8% | 5% | 3% | 3% | 2% | 0.003 |
2. Experienced discrimination or unfair treatment by a health worker | 1404 | 12% | 19% | 8% | 13% | 8% | 5% | < 0.001 |