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Table 4 Mapping of Factors in OSCC-Qual with Healthcare Responses Recommendations

From: Development and validation of Malaysian one stop crisis center service quality instrument (OSCC-Qual) for domestic violence management

Factors in OSCC-Qual

Healthcare response recommendations (Colombini et al.) [5]

Supportive environment

The need to have a conducive healthcare environment (i.e., sufficient time allowed for proper enquiry and response)”

Multi-sectorial coordination

Tangibles

Professionalism

Healthcare providers need integrity and good ethical principles

Information provision

Healthcare providers need to have good knowledge and awareness about domestic violence, protocols and referral network for managing domestic violence

Competency of staff

Healthcare providers need to have the skills and competency to examine and manage injuries sustained by the survivors

Attitude of staff

Healthcare providers need to have the right attitudes (e.g., non-judgmental and non-condescending attitude in accepting survivors as who they are and demonstrating empathy)