Development and validation of Malaysian one stop crisis center service quality instrument (OSCC-Qual) for domestic violence management

Table 2 Internal Consistency Reliability and Convergent Validity for stage 4

Construct	Internal Consistency Reliability			Convergent Validity
Construct	Cronbach’s Alpha	Composite Reliability	Dijkstra–Henseler’s Rho (ρ)	Items	Factor Loadings	Average Variance Extracted
Supportive environment	0.774	0.844	0.807	N1	0.632	0.524
				N2	0.607
				N26	0.758
				N27	0.868
				N28	0.722
Multi-sectorial coordination	0.877	0.940	0.952	N3	0.962	0.887
	0.877	0.940	0.952	N4	0.922	0.887
Tangibles	0.669	0.772	0.822	N5	0.615	0.535
				N6	0.686
				N32	0.871
Professionalism	0.912	0.929	0.914	N7	0.707	0.622
				N8	0.648
				N9	0.756
				N21	0.857
				N22	0.831
				N23	0.853
				N24	0.813
				N25	0.822
Information Provision	0.789	0.854	0.814	N10	0.676	0.541
				N11	0.800
				N12	0.718
				N33	0.670
				N34	0.803
Competency of staff	0.963	0.969	0.970	N13	0.825	0.795
				N14	0.934
				N15	0.913
				N16	0.927
				N17	0.920
				N18	0.870
				N19	0.865
				N20	0.873
Attitude of staff	0.718	0.785	0.997	N29	0.904	0.555
				N30	0.618
				N31	0.683

ISSN: 1471-2458