Table 1 Content validation Index (CVI) analysis in stage 2
Item | N | A | Pc | CVI | Modified kappa (κ) | Interpretation of Modified kappa (κ) |
|---|---|---|---|---|---|---|
The time taken to admit me to OSCC when I first arrive is fast | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
I am bothered by the surrounding noise in OSCC | 13 | 11 | 0.00952 | 0.846 | 0.84 | Excellent |
The cleanliness of OSCC room is good | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The cleanliness of toilet/bathroom in OSCC room is good | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
Quality of food in OSCC is good | 13 | 11 | 0.00952 | 0.846 | 0.84 | Excellent |
I am allowed to choose food (e.g., vegetarian, diabetic, etc.) when I am in OSCC | 13 | 11 | 0.03491 | 0.846 | 0.76 | Excellent |
The doctors give me clear answers regarding the questions that I have | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The nurses give me clear answers regarding the questions that I have | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
I have trust in the nurses who treat me | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
I have trust in the doctors who treat me | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
There are adequate healthcare staff on duty to care for me | 13 | 12 | 0.00159 | 0.923 | 0.92 | Excellent |
I receive conflicting or contradicting information from different healthcare staff | 13 | 11 | 0.00952 | 0.846 | 0.84 | Excellent |
I have enough opportunity to ask questions to the doctor/healthcare staff | 13 | 12 | 0.00159 | 0.923 | 0.92 | Excellent |
There is space for me to discuss/vent out my worries or fears with healthcare staff | 13 | 12 | 0.00159 | 0.923 | 0.92 | Excellent |
My privacy is maintained when discussing condition/treatment/procedure | 13 | 12 | 0.00159 | 0.923 | 0.92 | Excellent |
My privacy is maintained when being examined or treated | 13 | 12 | 0.00159 | 0.923 | 0.92 | Excellent |
The time taken by healthcare staff in answering my call is fast | 13 | 11 | 0.00952 | 0.846 | 0.84 | Excellent |
I receive enough help from healthcare staff | 13 | 12 | 0.00159 | 0.923 | 0.92 | Excellent |
I receive information about the results of the treatment/procedure after its implementation | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The healthcare staff involves me in decision making pertaining to the management of my case in OSCC | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The time taken for the admission/discharge/transfer from OSCC is fast (if applicable) | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
I receive clear explanation about the purpose of treatment/procedure | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
I receive clear explanation about the condition or injuries sustained | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
I receive clear explanation about the side effects/complication of the treatment | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
I receive information about the danger or warning signals to watch out for after discharge | 13 | 12 | 0.00159 | 0.923 | 0.92 | Excellent |
I am well informed on who to contact after discharge from OSCC in case of any emergency | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The information I received from the healthcare staff is useful | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
I am treated with respect and dignity in OSCC | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
There is space to complain about the care received in OSCC | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The care that I received in OSCC matches my expectations | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The doctors are competent in managing my condition | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The nurses are competent in managing my condition | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The healthcare staff are hospitable and courteous | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The healthcare staff are sincere in helping me | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The healthcare staff are willing to listen to my problems/complaints | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The healthcare staff are able to understand/comfort my worries/fears | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The healthcare staff constantly interrupt me before I finish talking | 13 | 11 | 0.00952 | 0.846 | 0.84 | Excellent |
The registration procedure in OSCC is easy | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The registration process in OSCC is fast | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
Making police report from OSCC is easy (if relevant) | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
Making police report from OSCC is fast (if relevant) | 13 | 13 | 0.00012 | 1.000 | 1.00 | Excellent |
The patient’s overall rating of care received in OSCC | 13 | 12 | 0.00159 | 0.923 | 0.92 | Excellent |