Table 1 Factors of trust in government measuring the three dimensions
From: Development and validation of the Trust in Government measure (TGM)
Dimension | Elements required for survey item development/refinement | ||
|---|---|---|---|
Grimmelikhuijsen and Knies, 2017 | Holroyd et al., 2021 | World Values Survey | |
Competence | Capability Effectiveness Judgment Knowledge/expertise Carrying out duties | Effectiveness Knowledge/expertise Ability to protect public | Carrying out duties |
Beneficence | Citizen focus Acting in best interest of citizens | Acting in the best interest of citizens Protecting the public | Â |
Integrity | Sincerity/honesty Deliver on commitments | Â | Transparency and openness |