Table 6 Correlations between the outcome variables and the questionnaires of the evening shift
From: Forecasting call and chat volumes at online helplines for mental health
Outcome variable | Correlations with the sum score | P-value |
|---|---|---|
Mean waiting time phone | 0.49 | 0.001 |
Mean waiting time chat | 0.50 | 0.001 |
% Unanswered phone calls | 0.47 | 0.002 |
Number of phone calls | 0.29 | 0.069 |
Number of chats | 0.61 | Smaller than 0.001 |