Table 2 Questions of the questionnaire
From: Forecasting call and chat volumes at online helplines for mental health
Number | Question | Answers |
|---|---|---|
1 | Did you have many tasks to do during the shift? | Very busy, busy, neither, unbusy, very unbusy |
2 | Did you have to work hard to do everything? | Always, often, usually, sometimes, never |
3 | Did you have to rush during your shift? | Always, often, usually, sometimes, never |
4 | Was there a large backlog, many missed conversations or a high waiting time? | Always, often, usually, sometimes, never |
5 | Did you have issues with the pace? | Always, often, usually, sometimes, never |
6 | Could you show interest for colleagues? | Always, often, usually, sometimes, never |
7 | Were there any technical issues during your shift? | Always, often, usually, sometimes, never |
8 | Could you forward the chats in triage? | Very well, well, neither, bad, very bad |
9 | Did you have energy left at the end of your shift? | Very much, much, neither, little, very little |
10 | Were there enough counselors besides interns? | Yes, neutral, no |