Table 1 Number of chat and telephone arrivals per year
From: Forecasting call and chat volumes at online helplines for mental health
Year | Number of chat arrivals | Percentage of chat arrivals of total | Number of telephone arrivals | Percentage of telephone arrivals of total | Total number of arrivals |
|---|---|---|---|---|---|
2017 | 40,036 | 69% | 18,078 | 31% | 58,114 |
2018 | 48,114 | 65% | 26,410 | 35% | 74,524 |
2019 | 57,335 | 58% | 41,993 | 42% | 99,328 |
2020 | 65,945 | 55% | 53,651 | 45% | 119,596 |
2021 | 81,582 | 55% | 67,286 | 45% | 148,868 |