Table 3 Detailed Characteristics of studies included in the Review
From: Quality assessment of global health care system in the shadow of COVID-19: - a systematic review
S no. | Author Name | Title of the study | Year | Study design | Sampling technique | Study population | Age | Sample size | health care institution | Country/state/city | Questionnaire consists of: | Type of scale used | Satisfaction (%) |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Laura Wulandari [18] | Customer satisfaction during covid-19 pandemic period at private clinic X Surabaya | 2021 | Cross-sectional study | Non-probability technique: Incidental technique | Patients admitted in clinic X | Not mentioned | 200 | Private clinic X | Indonesia (Surabaya) | Reliability, responsiveness, assurance, empathy, tangible | 4-point Likert scale. | 71.8 |
2 | Thamer A. Bin Traiki et al. [10] | Impact of covid-19 pandemic on patient satisfaction and surgical outcome: A retrospective cross-sectional study | 2020 | Retrospective and cross-sectional study | Not mentioned | Patient admitted in King Khalid university hospital | Median age 53 | 223 | university hospital | Saudi Arabia | Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) questionnaire | Not mentioned | 98.1 |
3 | Thomas Key et al. [11] | The Patient Experience of Inpatient Care During the COVID-19 Pandemic: Exploring Patient Perceptions, Communication, and Quality of Care at a University Teaching Hospital in the United Kingdom | 2021 | Cross-sectional study | Not mentioned | Hospital inpatients’ | 18–80+ | 704 | Cardiff and Vale university Health Board | U.K. | Mixed method questionnaire | 5-Point Likert scale | 90 |
4 | Berhanu Senbeta Deriba et al. [7] | Patient Satisfaction and Associated Factors During COVID-19 Pandemic in North Shoa Health Care Facilities | 2020 | Cross-sectional study | Systematic random sampling technique | Chronic disease patients: (HIV/AIDS, tuberculosis, cardiovascular disease, cancer, diabetes mellitus, chronic respiratory disease, and chronic musculoskeletal disease) | 15->45 | 410 | North shoa public health facility | Ethiopia (Oromia state) | Face to face interview by semi structured questionnaire | 5-point Likert scale | 44.6 |
5 | Arvind Sharma et al. [12] | Satisfaction among COVID-19 Positive Patients: A Study in a Tertiary Care Hospital in Central India | 2021 | Retrospective cross-sectional study | simple random sampling | Covid-19 patients | 18->60 | 150 | Tertiary hospital | India (Jabalpur, Madhya Pradesh) | interview | Not mentioned | 90.6 |
6 | Faten Methammem et al. [15] | Patients’ Satisfaction with the Quality of Care in the Tunisian Private Hospitals during the Second Wave of COVID-19 Pandemic: Does Human Resource Planning Matter? | 2022 | Cross-sectional study | Not mentioned | Private hospital directors (n = 85) and private hospital patients (n = 858) | Not mentioned | 943 | Private Hospitals | Tunisia | self-administered questionnaire consisting of close-ended questions | 7-point Likert scale | 59.1 |
7 | Afiq Izzudin A. Rahim et al. [8] | Patient Satisfaction and Hospital Quality of Care Evaluation in Malaysia Using SERVQUAL and Facebook | 2021 | Cross-sectional study | Universal sampling | Face book data (n = 1825), SERVQUAL data (n = 1200) | Not mentioned | 3025 | Government hospital | Malaysia | Utilized Facebook data and SERVQUAL data. SERVQUAL data includes Tangible, Reliability, Responsiveness, Assurance, Empathy | Not Mentioned | 54.5 |
8 | Magdalena Kludacz-Alessandri et al. [13] | The Quality of Medical Care in the Conditions of the COVID-19 Pandemic, with Particular Emphasis on the Access to Primary Healthcare and the Effectiveness of Treatment in Poland | 2021 | Cross-sectional study | Not mentioned | Patients of the Corten Medic primary healthcare facilities | < 25->65 | 98 | Four primary health facility | Poland | Structured questionnaire | 5-point Likert scale | 71.1 |
9 | Rezarta Kalaja et al. [14] | Patient satisfaction with quality of care in public hospitals in Albania | 2022 | Cross-sectional study | Simple random Sampling | Patients from ten selected hospitals | 18 > 65 | 800 | Public hospitals | Albania | SERVQUAL instrument | 5-point Likert scale | 67 |