Table 2 Inclusion and Exclusion Criteria

Original articles evaluating the patient satisfaction level for the quality assessment of health care.

Studies not evaluating the patient’s satisfaction for the quality assessment of health care.

Only Cross-sectional study designs were included.

Studies focusing on specific disease like neurological disorder, ophthalmological disorder ,long COVID and specific department like ENT, Oncology department.

Studies published from March 2020 (advent of COVID-19) to April 2023.

Review articles, Case Report, Case Series, commentary, and correspondence were excluded.

Full Text articles published in English language.

Studies not published in English Language.