Table 2 Planning and communication quotes

Quote 1

“Even though it was a rush, the actual operation on the days was very good from the point of view that we very quickly got into a rhythm of understanding what everybody did at each site, what their roles were and how we supported each other through that process. It was very good”

Manager, male

Quote 2

“I think if you really want to max out the capacity you’ve got, you almost need to be slightly ahead of the game on the criteria you’re using”

Health professional, female

Quote 3

“It has been quite heavily publicised on the local Facebook group, community action groups, and a few text messages going around, sort of, “Right, get yourself down there, there is no queue,” so that’s why I am here now”

Service user, male

Quote 4

“That is because somebody has gone back and said it was really easy to their next-door neighbour. You wouldn’t have got those people if you hadn’t had the access for that day at that site with them not having to book”

Health professional, female

Quote 5

“I think, because it’s at short notice, the challenge is to make sure that people know about it. And because the comms wasn’t agreed till I think, I’d say Wednesday evening, that put a very tight timescale on how we could get the word out”

Community worker, female

Quote 6

“I thought it was quite good, initially but I think there’s a lot of confusion around who’s allowed to get it done and who isn’t. I think a lot of it’s to do with … I think there’s mixed messages”

Service user, female

Quote 7

“The inference was that we would vaccinate all teachers. Then somewhere along the line somebody on social media started putting everybody over 18. Social media wasn’t particularly our friend in that respect”

Health professional, female