Table 4 Factors affecting latent profile types
Characteristics | Categories | Comparison group (Ref= Lagging type (Type 1)) | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
Medium type (Type 2) | Relative preventive type (Type 3) | Excellent type (Type 4) | ||||||||
OR | p | 95% CI | OR | p | 95% CI | OR | p | 95% CI | ||
Age | 0.972 | 0.022 | 0.948-0.996 | 0.998 | 0.823 | 0.976-1.019 | 0.972 | 0.150 | 0.936-1.010 | |
Gender (ref= male) | 6.507 | < 0.001 | 4.069-10.405 | 2.757 | < 0.001 | 1.923-3.953 | 3.207 | < 0.001 | 1.723-5.966 | |
Service period | 1.005 | 0.001 | 1.002-1.007 | 1.001 | 0.541 | 0.998-1.003 | 1.002 | 0.258 | 0.998-1.006 | |
Position (ref= Staff) | 2.677 | < 0.001 | 1.592-4.501 | 2.174 | 0.003 | 1.314-3.596 | 4.680 | < 0.001 | 2.402-9.118 | |
Occupational category (ref=other) | Sales | 2.038 | 0.102 | 0.868-4.783 | 2.219 | 0.034 | 1.060-4.645 | 1.361 | 0.604 | 0.425-4.363 |
Health and social welfare | 1.966 | 0.199 | 0.701-5.518 | 1.138 | 0.798 | 0.422-3.071 | 2.019 | 0.326 | 0.497-8.208 | |
Call center | 4.289 | 0.008 | 1.466-12.542 | 2.449 | 0.079 | 0.902-6.650 | 1.398 | 0.728 | 0.212-9.232 | |
Visiting service | 0.403 | 0.108 | 0.134-1.219 | 0.580 | 0.230 | 0.238-1.413 | 0.201 | 0.090 | 0.031-1.285 | |
Worker monitoring scope | 1.071 | 0.387 | 0.917-1.251 | 0.974 | 0.718 | 0.843-1.124 | 1.391 | 0.001 | 1.138-1.702 | |
Decrease in the number of customers causing problems | 0.666 | 0.009 | 0.491-0.903 | 0.781 | 0.083 | 0.590-1.033 | 0.876 | 0.596 | 0.537-1.430 | |
Decrease in disputes with customers | 1.379 | 0.047 | 1.005-1.893 | 1.310 | 0.067 | 0.981-1.751 | 2.177 | 0.004 | 1.275-3.718 | |
Worker satisfaction | 2.049 | < 0.001 | 1.664-2.524 | 1.419 | < 0.001 | 1.176-1.711 | 2.234 | < 0.001 | 1.577-3.165 | |