Table 5 Logistic regression model for the successful rehabilitation outcome

F1 - Informing and guidance

1.96***

6.03

F2 - Customer orientation

3.46***

9.85

F3 - Process flow

3.10***

8.87

F4 - Service attitude

0.654*

2.36

Age

−0.042*

−2.34

SRH before rehabilitation

0.258*

2.41

Motivation

0.405*

2.19

Objective: professional development

0.399**

2.93

Objective: receiving disability pension

−0.355***

−3.60