Table 4 Typical processes for resolving cases
Type of Case | Example |
|---|---|
Medicine | - A Health Committee member reported a stock-out of cotrimoxazole syrup for children - The Health Advocate met with the head nurse, facility director, and head of pharmacy, and was told the facility had a stock of the tablet form of cotrimoxazole and had requested supply of syrup form from the district and province - The facility received a supply of cotrimoxazole syrup from the district - A community member was assigned to oversee the stock at the facility |
Infrastructure | - A client reported an overflowing clinical waste pit at a facility - The Health Advocate met with the VHC and facility management to discuss the problem, and the health facility management contacted the municipality - When there was no response, the Advocate worked with the VHC to draft and submit a petition to the municipality - The Advocate continued to follow up with the municipality until they sent an excavator to dig a new waste pit - The old waste pit was closed and the VHC began monitoring the facility to ensure waste was being disposed in the new pit |
Performance | - A client reported that a provider was prioritizing family and friends over other patients awaiting treatment - The Health Advocate and VHC met with the provider - When the behavior continued, the Advocate and VHC met with facility management and recommended escalating the case to district management - The Advocate and VHC drafted and submitted a formal letter to district management - District management met with the provider - The provider was transferred to a different post and reportedly monitored more closely in the new post |