Table 2 Types of cases addressed by Health Advocates
Types of cases | Examples |
|---|---|
Equipment/medical supplies | • Lack of medical or surgical equipment • Lack of ambulance or fuel for ambulance • Lack of sufficient beds and/or mattresses |
Infrastructure | • Lack of electricity /running water • Lack of hygiene at the health facility • Lack of functioning bathrooms for patients • Lack of wheelchair access |
Medicines | • Lack of medication • Insufficient dispensing of medicines • Expired medicines |
Provider behavior | • Demands for informal payments |
• Provider absence or tardiness | |
• Violations of patient confidentiality | |
• Disrespectful or abusive treatment | |
• Failure to provide information to a patient | |
• Refusal to provide services |