Table 2 Overview of interviewed professionals

GP Practice

General practitioner (GP) (n = 2)

Medical doctor trained for primary and family care. Provides primary medical services and is gatekeeper to hospital and specialist care. To provide out of office care country-wide, GPs cooperate in regional out of office GP posts. Coverage 100% under the (mandatory) health insurance system.

Doctor’s assistant (n = 2)

Trained assistant to the GP, providing front office services and assisting in care provision. Coverage 100% under the (mandatory) health insurance system.

GP nurse (n = 3)

Doctor’s assistant with extended training, providing counselling and mentoring to patients with chronic diseases like diabetes or COPD. Works under the supervision of the GP. Coverage 100% under the (mandatory) health insurance system. Coverage 100% under the (mandatory) health insurance system.

Other health care organisation

Dietician (n = 2)

Provides services in primary care for patients with specific dietary needs as well as preventive services. Coverage under the (mandatory) health insurance system for a limited number of consultations per patient.

Community nurse (n = 2)

Provides home based care services to patients in their personal living environment, e.g. home based wound care, care for terminally ill etc. Coverage 100% under the (mandatory) health insurance system.

Youth health care doctor (n = 1)

Provides preventive services for youth 0–18. Refers children/youth with health or other problems to GP or specialised services. Coverage 100% by all Dutch municipalities under the Public Health Act.

Physiotherapist (n = 1)

Provides physiotherapy as a primary care service. Coverage under the (mandatory) health insurance system for a limited number of consultations per patient.

Midwife (n = 1)

Provides pregnancy care and counselling and birth care including both home and hospital birth. Is a recognised medical professional. Refers to gynaecologist in case of complications. Coverage 100% under the (mandatory) health insurance system.

Welfare organisation

Family coach (n = 1)

Provides family-based coaching services. Coverage under the (mandatory) health insurance system for a limited number of consultations per client.

Community worker (n = 2)

Provides community services, building and supporting community groups. Financed through municipal budget for social services. Stationed in community centre.

Youth worker (n = 2)

Provides community services focused on youth. Financed through municipal budget for social services. Usually stationed in community centre.

Volunteer coordinator (n = 1)

Provides support for volunteers and volunteer services in the community, including volunteers in social support, welfare work, elderly people’s care, etc. Financed through municipal budget for social services.

Social worker (n = 1)

Provides support for families and individuals with a variety of challenges including financial, social and mental problems. Refers to care system if needed. Financed through municipal budget for social services.