1. Show empathy for students | |
2. Ask open questions | |
3. Roll with students’ resistance | |
4. Evoke change talk | |
5. Show interest in students’ experience and perspectives | |
6. Provide students with options and choices | |
7. Provide students with structure and agenda | |
8. Use reflective listening | |
9. Validate students’ concerns | |
10. Provide positive feedback |