Table 5 Effect on quality outcomes

Patient knowledge

Women knew medicine-use in prenatal period^a

12

<0.05

Women knew medicine-use in prenatal period^b

−0.072

0.039

Health outcomes

CRP negative for under-five^c

0.84

0.497

Not anemic under-five^c

−4.87

0.253

Good GSRH for under-five^c

7.37

0.001

Weight-for-height z-score of under-five^b

−0.347

0.306

Number of under-five deaths last year in households^b

12

0.55

Out-of-pocket expenses

Fee paid for the delivery^b

301.24

0.762

Fee paid for the last postnatal visit^b

−71.637

0.35

Fee paid for the last prenatal visit^b

−112.969

0.125

Fee paid for the last immunization shot^b

−22.096

0.237

Cost of drugs purchased by the patient at facilities^b

−1106.16

0.005

Client Satisfaction

Felt cured (pp)^d

11

NS

Acceptable waiting time (pp)^d

7

NS

Respect by staff (pp)^d

12

<0.10

Felt cured (coefficient)^e

0.09

0.012

Waiting time reasonable (coefficient)^e

−0.12

0.318

Personnel respectful (coefficient)^e

−0.02

0.718

Adequate consultation time (minutes)^b

1.028

0.422

Pregnant women satisfied on user fees^b

0.012

0.48

Pregnant women satisfied on welcome quality^b

−0.027

0.442

Pregnant women dissatisfied on user fees^b

0

0

Pregnant women dissatisfied on welcome quality^b

0

0.946

Pregnant women satisfied on total care quality^b

−0.005

0.671

Patient overall satisfied^b

0.013

0.359

Overall quality of care

Overall patient perceived quality score on ANC (pp)^d

25

<0.05

Overall professional quality score of health centers (pp)^d

26

<0.001

Total facility quality score (coefficient)^e

17.24

0.062

Patient perceived quality of care (coefficient)^e

0

0.924