Table 4 Distribution of quality of the assistance perceived by patients in the 3 Italian areas
Item | Total responders | North | Centre | South | p | ||||
|---|---|---|---|---|---|---|---|---|---|
No | % | No | % | No | % | No | % | ||
Clinic accessibility | |||||||||
Bad | 1813 | 92.8 | 50 | 7.5 | 48 | 8.5 | 134 | 22.9 | < 0.0001 |
Poor | 66 | 9.9 | 109 | 19.4 | 115 | 19.7 | |||
Good | 289 | 43.4 | 229 | 40.7 | 236 | 40.4 | |||
Very good | 261 | 39.2 | 117 | 31.4 | 99 | 17.0 | |||
Routine visits every | |||||||||
15 days | 1792 | 91.7 | 36 | 5.5 | 25 | 4.4 | 36 | 6.3 | < 0.0001 |
30 days | 197 | 30.1 | 84 | 14.9 | 100 | 17.5 | |||
2–4 months | 187 | 28.6 | 199 | 35.2 | 146 | 25.4 | |||
5–7 months | 117 | 17.9 | 140 | 24.8 | 125 | 21.8 | |||
1 year | 117 | 17.9 | 117 | 20.7 | 166 | 29.0 | |||
Length of time at the same clinic | |||||||||
< 6 months | 1792 | 91.7 | 158 | 23.4 | 111 | 19.8 | 110 | 19.8 | 0.01 |
12 months | 136 | 20.1 | 98 | 17.5 | 75 | 13.4 | |||
18 months | 112 | 16.6 | 78 | 13.9 | 84 | 15.1 | |||
24 months | 69 | 10.2 | 100 | 17.9 | 116 | 20.8 | |||
30 months | 49 | 7.3 | 42 | 7.5 | 36 | 6.5 | |||
> 30 months | 151 | 22.4 | 131 | 23.4 | 136 | 24.4 | |||
Time (minutes) spent in the waiting room | |||||||||
< 15' | 1856 | 95.0 | 194 | 28.5 | 113 | 19.6 | 138 | 23.0 | < 0.0001 |
15–30' | 316 | 46.5 | 249 | 43.2 | 184 | 30.7 | |||
35–60' | 139 | 20.4 | 114 | 19.8 | 153 | 25.5 | |||
> 60 | 31 | 4.6 | 100 | 17.4 | 125 | 20.8 | |||
Quality of the time spent in the waiting room | |||||||||
Unacceptable | 1834 | 93.9 | 28 | 4.2 | 68 | 12.0 | 119 | 20.1 | < 0.0001 |
Poor | 84 | 12.4 | 120 | 21.2 | 128 | 21.7 | |||
Good | 439 | 64.8 | 271 | 47.9 | 290 | 49.1 | |||
Very good | 126 | 18.6 | 107 | 18.9 | 54 | 9.1 | |||
Confidentiality and privacy of the clinic personnel | |||||||||
Poor | 1873 | 95.9 | 34 | 4.9 | 101 | 17.2 | 149 | 25.0 | < 0.0001 |
Good | 293 | 42.5 | 236 | 40.1 | 259 | 43.5 | |||
Very good | 362 | 52.6 | 251 | 42.7 | 188 | 31.5 | |||
Helpfulness and courtesy of the clinic personnel | |||||||||
Excellent | 1868 | 95.4 | 326 | 47.0 | 261 | 44.8 | 177 | 29.9 | < 0.0001 |
Good | 306 | 44.1 | 194 | 33.3 | 196 | 33.2 | |||
Sufficient | 49 | 7.1 | 103 | 17.7 | 126 | 21.3 | |||
Poor | 13 | 1.8 | 25 | 4.2 | 92 | 15.6 | |||
Overall level of services offered by the public health system | |||||||||
Unsatisfactory | 1831 | 93.7 | 36 | 5.2 | 105 | 18.4 | 165 | 28.8 | < 0.0001 |
Satisfactory | 334 | 48.6 | 259 | 45.4 | 267 | 46.5 | |||
Very good | 317 | 46.2 | 306 | 36.2 | 142 | 24.7 | |||