|
Clinic accessibility
|
|
Bad
|
1813
|
92.8
|
50
|
7.5
|
48
|
8.5
|
134
|
22.9
|
< 0.0001
|
|
Poor
| | |
66
|
9.9
|
109
|
19.4
|
115
|
19.7
| |
|
Good
| | |
289
|
43.4
|
229
|
40.7
|
236
|
40.4
| |
|
Very good
| | |
261
|
39.2
|
117
|
31.4
|
99
|
17.0
| |
|
Routine visits every
|
|
15 days
|
1792
|
91.7
|
36
|
5.5
|
25
|
4.4
|
36
|
6.3
|
< 0.0001
|
|
30 days
| | |
197
|
30.1
|
84
|
14.9
|
100
|
17.5
| |
|
2–4 months
| | |
187
|
28.6
|
199
|
35.2
|
146
|
25.4
| |
|
5–7 months
| | |
117
|
17.9
|
140
|
24.8
|
125
|
21.8
| |
|
1 year
| | |
117
|
17.9
|
117
|
20.7
|
166
|
29.0
| |
|
Length of time at the same clinic
|
|
< 6 months
|
1792
|
91.7
|
158
|
23.4
|
111
|
19.8
|
110
|
19.8
|
0.01
|
|
12 months
| | |
136
|
20.1
|
98
|
17.5
|
75
|
13.4
| |
|
18 months
| | |
112
|
16.6
|
78
|
13.9
|
84
|
15.1
| |
|
24 months
| | |
69
|
10.2
|
100
|
17.9
|
116
|
20.8
| |
|
30 months
| | |
49
|
7.3
|
42
|
7.5
|
36
|
6.5
| |
|
> 30 months
| | |
151
|
22.4
|
131
|
23.4
|
136
|
24.4
| |
|
Time (minutes) spent in the waiting room
|
|
< 15'
|
1856
|
95.0
|
194
|
28.5
|
113
|
19.6
|
138
|
23.0
|
< 0.0001
|
|
15–30'
| | |
316
|
46.5
|
249
|
43.2
|
184
|
30.7
| |
|
35–60'
| | |
139
|
20.4
|
114
|
19.8
|
153
|
25.5
| |
|
> 60
| | |
31
|
4.6
|
100
|
17.4
|
125
|
20.8
| |
|
Quality of the time spent in the waiting room
|
|
Unacceptable
|
1834
|
93.9
|
28
|
4.2
|
68
|
12.0
|
119
|
20.1
|
< 0.0001
|
|
Poor
| | |
84
|
12.4
|
120
|
21.2
|
128
|
21.7
| |
|
Good
| | |
439
|
64.8
|
271
|
47.9
|
290
|
49.1
| |
|
Very good
| | |
126
|
18.6
|
107
|
18.9
|
54
|
9.1
| |
|
Confidentiality and privacy of the clinic personnel
|
|
Poor
|
1873
|
95.9
|
34
|
4.9
|
101
|
17.2
|
149
|
25.0
|
< 0.0001
|
|
Good
| | |
293
|
42.5
|
236
|
40.1
|
259
|
43.5
| |
|
Very good
| | |
362
|
52.6
|
251
|
42.7
|
188
|
31.5
| |
|
Helpfulness and courtesy of the clinic personnel
|
|
Excellent
|
1868
|
95.4
|
326
|
47.0
|
261
|
44.8
|
177
|
29.9
|
< 0.0001
|
|
Good
| | |
306
|
44.1
|
194
|
33.3
|
196
|
33.2
| |
|
Sufficient
| | |
49
|
7.1
|
103
|
17.7
|
126
|
21.3
| |
|
Poor
| | |
13
|
1.8
|
25
|
4.2
|
92
|
15.6
| |
|
Overall level of services offered by the public health system
|
|
Unsatisfactory
|
1831
|
93.7
|
36
|
5.2
|
105
|
18.4
|
165
|
28.8
|
< 0.0001
|
|
Satisfactory
| | |
334
|
48.6
|
259
|
45.4
|
267
|
46.5
| |
|
Very good
| | |
317
|
46.2
|
306
|
36.2
|
142
|
24.7
| |
