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Table 4 Distribution of quality of the assistance perceived by patients in the 3 Italian areas

From: Analysis of health care and actual needs of patients with psoriasis: a survey on the Italian population

Item Total responders North Centre South p
  No % No % No % No %  
Clinic accessibility
Bad 1813 92.8 50 7.5 48 8.5 134 22.9 < 0.0001
Poor    66 9.9 109 19.4 115 19.7  
Good    289 43.4 229 40.7 236 40.4  
Very good    261 39.2 117 31.4 99 17.0  
Routine visits every
15 days 1792 91.7 36 5.5 25 4.4 36 6.3 < 0.0001
30 days    197 30.1 84 14.9 100 17.5  
2–4 months    187 28.6 199 35.2 146 25.4  
5–7 months    117 17.9 140 24.8 125 21.8  
1 year    117 17.9 117 20.7 166 29.0  
Length of time at the same clinic
< 6 months 1792 91.7 158 23.4 111 19.8 110 19.8 0.01
12 months    136 20.1 98 17.5 75 13.4  
18 months    112 16.6 78 13.9 84 15.1  
24 months    69 10.2 100 17.9 116 20.8  
30 months    49 7.3 42 7.5 36 6.5  
> 30 months    151 22.4 131 23.4 136 24.4  
Time (minutes) spent in the waiting room
< 15' 1856 95.0 194 28.5 113 19.6 138 23.0 < 0.0001
15–30'    316 46.5 249 43.2 184 30.7  
35–60'    139 20.4 114 19.8 153 25.5  
> 60    31 4.6 100 17.4 125 20.8  
Quality of the time spent in the waiting room
Unacceptable 1834 93.9 28 4.2 68 12.0 119 20.1 < 0.0001
Poor    84 12.4 120 21.2 128 21.7  
Good    439 64.8 271 47.9 290 49.1  
Very good    126 18.6 107 18.9 54 9.1  
Confidentiality and privacy of the clinic personnel
Poor 1873 95.9 34 4.9 101 17.2 149 25.0 < 0.0001
Good    293 42.5 236 40.1 259 43.5  
Very good    362 52.6 251 42.7 188 31.5  
Helpfulness and courtesy of the clinic personnel
Excellent 1868 95.4 326 47.0 261 44.8 177 29.9 < 0.0001
Good    306 44.1 194 33.3 196 33.2  
Sufficient    49 7.1 103 17.7 126 21.3  
Poor    13 1.8 25 4.2 92 15.6  
Overall level of services offered by the public health system
Unsatisfactory 1831 93.7 36 5.2 105 18.4 165 28.8 < 0.0001
Satisfactory    334 48.6 259 45.4 267 46.5  
Very good    317 46.2 306 36.2 142 24.7