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Table 4 summary of interventions delivered and evaluations performed (studies included in the review)

From: A systematic review of the health, social and financial impacts of welfare rights advice delivered in healthcare settings

Authors (date) Intervention delivered Evaluation performed
  Who gave advice? Where was advice given? Referral system Eligibility criteria (size of eligible population) Financial Non-financial, before-and-after design Non-financial comp./control group Qualitative
Abbott & Hobby (1999)[79] CAB worker primary care or client's home PHCT, self all registered at 7 practices No Yes Yes Yes
Abbott & Hobby (2002)[34] CAB worker and city council welfare rights officer primary care variable (94+ practices) No Yes Yes Yes
Actions (2004)[81] welfare rights advisers primary care, clients' homes, telephone self, medical staff, friends and family, voluntary and community _rganizations, social services, various other services not reported Yes No No Yes
Bennett (1997)[82] CAB worker CAB office PHCT all registered at 3 practices Yes No No No
Borland (2004)[83, 84] CAB worker primary care, community hospitals, CAB offices, client's home PHCT, self, any other agency (Wales wide) No No No Yes
Bowran (1997)[85] CAB worker primary care not reported (n = 12500) No No No Yes
Broseley Health and Advice Partnership (2004)[86] CAB worker Primar care self and all those registered at practice aged over 75 invited to take part those registered at health centre Yes No No Yes
Bundy (2002)[87, 88] city council welfare rights officer and CAB worker primary care PHCT, self (9 practices) Yes No No No
Bundy (2003)[88] city council welfare rights officer and CAB worker primary care PHCT, self, any other agency all registered at practices covering 1/3 of those registered in Salford Yes No No No
Coppell et al (1999)[43] welfare rights officer primary care PHCT, self anyone (n = 4057) Yes No No Yes
Cornwallis & O'Neil (1998)[65] Money advice worker primary care PHCT, self all registered at practice(s) (n = 7600) No No No Yes
Derbyshire CC WRS (1997)[89] welfare rights officer primary care PHCT, self all registered at practice(s) (n = 23 039) Yes No No No
Derbyshire CC WRS (1998a)[22] welfare rights officer primary care not reported all registered at 2 practices Yes No No No
Derbyshire CC WRS (1998b)[22] Welfare rights service worker primary care PHCT and targeted mailshots (4 practices) Yes No No No
Dow & Boaz (1994)[23] Linkage worker trained to assist in application for benefit Clients' home or treatment facility All individuals registered at 2 community mental health centres over 18 not currently claiming benefits, random sample of those meeting criteria at third centre, possibly eligible for benefits at screening Screening form used – US citizen or resident alien, income <$600/month ($900 if married), one of: HIV+, 65+, blind, deaf, disabled No No Yes No
Emanuel & Begum (2000)[90] CAB worker primary care PHCT, self anyone (n = 12 601) No Yes Yes Yes
Farmer & Kennedy (2001)[91] CAB worker primary care, hospital at hospitals – from ward staff to social work staff to CAB worker not reported No No No Yes
Fleming & Golding (1997)[92] CAB worker primary care not reported all registered at 21 practices No No No Yes
Frost-Gaskin et al (2003)[66] Mind benefit advisor Mental health resource and day centres (primary care) None – advisors approached as many regular attendees as possible all regular attendees (population of those eleigible to attend = 313 510) Yes No No No
Ferguson & Simmons[93] Community Links workers (local advice provider) primary care Mailshot to registered patients, GP referral (50% of surgeries in London Borough of Newham) No No Mp Yes
Galvin et al (2000)[67, 94] CAB worker primary care PHCT (7 practices) No No No Yes
Greasley (2003)[95] and Greasley & Small (2005)[96] 12 advisors from 6 agencies primary care PHCT, self, any other agency (n = 106 707) Yes Yes No Yes
Griffiths (1992)[97] city council welfare rights officer primary care PHCT, self, any other agency (2 health centres) Yes No No No
Hastie (2003)[98] CAB worker primary care, 2 other local locations GP, self not reported Yes No No Yes
High Peak CAB (1995)[99] CAB worker primary care not reported all those in town (n = 2500) No No No No
High Peak CAB (2001)[100] CAB workers not reported not reported not reported Yes No No No
High Peak CAB (2003)[101] CAB workers primary care PHCT, self, other agencies all registered at practices involved Yes No No No
Hoskins & Smith (2002)[63] welfare rights officer client's home community nurses screened for attendance allowance eligibility opportunistically from their client list and referred screen positive those >64 who in community nurses opinion were physically/mentally frail (population>64 = 1690) Yes No No Yes
Hoskins et al (in press)[102] money advice workers clients' homes community nurses screened for attendance allowance eligibility from their client list and referred screen positive those over 64 who appeared to have unmet clinical needs Yes No No No
Knight (2002)[103] welfare benefits advisor primary care and client's home all aged 75+ identified through GP and sent invitation to take part all aged 75+ in central Liverpool PCT area (n = 31 000) No No No Yes
Lancashire CC WRS (2001)[104] welfare rights officer client's home all patients aged 80+ invited to take part all registered at 3 practices 80+ No No No No
Langley et al (2004)[25] Welfare benefits advice worker primary care, hospital, client's home, local CAB after consent obtained, sent health assessment questionnaire. Those with score >1/5 contacted by advisor and offered advice session over 16 with rheumatoid arthritis or osteoarthritis of knee or hip for >1 yr plus NSAID recruited from 20 practices. If >100 eligible from any practice, random sample of 100 No No No No
Lishman-Peat & Brown (2002)[105] not reported primary care and client's home PHCT, self (5 practices) Yes No No Yes
MacMillan & CAB Partnership (2004)[106] CAB workers clients' homes, "acute and primary care locations" and cancer information centres from nursing staff at 3 hospitals and community MacMillan nurses cancer patients and their families Yes No No Yes
Memel & Gubbay (1999)[57] welfare rights advisor primary care not reported not reported No No No No
Memel et al (2002)[24] CAB worker primary care or hospital those with RA or OA from follow up patients at rheumatology outpatients at a teaching hospital and those from two GP surgeries who had take part in other research project diagnosis of OA or RA, being seen at outpatients or registered at participating GP, health assessment questionnaire score of 2 or more, not currently claiming attendant's allowance or disability living allowance No No No No
Middlesbrough WRU (1999)[107] city council welfare rights officer primary care and client's home where necessary PHCT all registered at practice(s) (n = 90 500) No No No No
Middlesbrough WRU (2004)[108] welfare rights officers primary care and clients' homes GPs, practice receptionists, district nurses, health visitors, health and social care assessors, Macmillan nurses, social workers, age concern those registered at practice aged over 50 Yes No No No
Middleton et al (1993a)[69] housing department welfare rights advisor primary care not reported (n = 15 000) Yes No No No
Middleton et al (1993b)[69] CAB worker primary care not reported (4 practices) Yes No No No
Moffatt (2004)[109] Welfare rights worker client's home invitation to take part sent to random sample of those aged 65+ random sample (n = 400+) of those aged 65+ registered at 4 practices Yes No No Yes
Moffatt et al (2004)[110, 111] CAB worker primary care PHCT, self all registered at practice No No No Yes
Paris & Player (1993)[71] CAB worker primary care PHCT (n = 64 779) Yes No No No
Reading et al (2002)[72, 80] CAB worker primary care letter to all eligible families all families registered at 3 health centres with child under 1 year Yes No Yes Yes
Roberts (1999)[112] CAB worker primary care, client's home, letter, telephone PHCT, self (5 practices) No No No Yes
Sedgefield and district AIS (2004)[113] CAB worker primary care PHCT all registered at practice(s) No No No Yes
Sherratt et al (2000)[77] CAB worker 3 models – primary care, telephone, client's home PHCT (GP surgery, telephone) or targeted at housebound (home visits only) all registered at 7 or 4 practices (in-surgery and telephone advice), all housebound patients registered with GP in Gateshead (home visits) No No No Yes
Southwark CC MAS (1998)[114] welfare rights officer primary care not reported (n = 76 417) Yes No No Yes
Toeg et al (2003)[61] CAB worker primary care, client's home or telephone all those eligible invited by letter from GP registered at practice, 80 years +, living in own home (n = 12 000) Yes No No No
Vaccarello (2004)[115] HABIT officer client's home invitation letters from GPs to those aged 75+ all aged 75 in Liverpool (n = 31 000) No No No Yes
Veitch (1995) GP[21] CAB worker primary care not reported (21 practices) Yes Yes No No
Veitch (1995) mental health[21] CAB worker health and social services sites (mental health centres) not reported not reported Yes Yes No No
Veitch & Terry (1993)[44] CAB worker primary care PHCT (n = 64 779) No No No No
Widdowfield & Rickard (1996)[116] CAB worker primary care PHCT, self all registered at practice(s) No No No Yes
Woodcock (2004)[117] city council welfare rights officer primary care PHCT not reported No No No Yes
  1. CAB = Citizen's Advice Bureau; PHCT = any member of primary healthcare team; GP = general practitioner; OA = osteoarthritis; RA = rheumatoid arthritis