Table 2 Positive encounters in terms of feeling respected among long-term sick-listed patients and their contact with social insurance office staff
Type of positive encounter with: (n = social insurance office staff/healthcare staff) | Social insurance office staff | Healthcare office staff |
|---|---|---|
n = 4622 | n = 5277 | |
AR (95% CI) | AR(95% CI) | |
Treated me with respect (n = 2956/3223) | 89.5% (87.6-91.4)* | 80.2% (77.2-83.2) |
Listened to me (n = 2950/3224) | 89.0% (87.0-90.9)* | 80.3% (76.7-83.9) |
Nice/pleasant behaviour (n = 2942/3160) | 87.9% (85.8-90.0)* | 77.1% (73.4-80.6) |
Believed me (n = 2913/3201) | 85.5% (83.4-87.7)* | 66.0% (62.2-69.7) |
Answered my questions (n = 2820/2962) | 78.0% (75.6-80.4)* | 66.6% (62.8-70.3) |
Was competent (n = 2677/2787) | 64.5% (64.5-69.7) | 61.8% (58.2-65.5) |
Showed engagement (n = 2604/2754) | 63.5% (60.9-66.1)* | 55.5% (52.0-59.0) |
Let me take responsibility (n = 2612/2806) | 62.8% (60.2-65.4)* | 38.6% (35.4-41.8) |
Made reasonable demands (n = 2545/2599) | 60.4% (57.9-62.9)* | 46.9% (43.6-50.2) |
Took time with me during our meetings (n = 2514/2492) | 57.6% (55.1-60.1) | 55.1% (51.4-58.8) |
Believed in my ability to work (n = 2536/2751) | 57.6% (54.9-60.2)* | 27.2% (24.6-29.7) |
Gave adequate information (n = 2371/2456) | 51.8% (49.3-54.2)* | 39.2% (36.0-42.4) |
Defended me/was on my side (n = 2291/2293) | 48.3% (45.9-50.6)* | 38.3% (35.4-41.2) |
Supported my suggestions for solutions (n = 2207/2254) | 44.6% (42.3-46.9)* | 33.4% (30.7-36.1) |
Was easy to get an appointment with (n = 2134/2142) | 41.5% (39.2-43.7)* | 19.0% (17.1-21.0) |
Was supportive and encouraging (n = 1951/1957) | 36.0% (34.0-38.0) | 33.4% (30.7-36.1) |
Showed that he/she liked me (n = 1804/1744) | 31.9% (30.0-33.7)* | 25.9% (23.7-28.2) |
Did something “extra” (n = 1451/1406) | 22.5% (21.0-24.0)* | 14.8% (13.4-16.2) |
Talked about him-/herself (n = 697/669) | 8.7% (7.9-9.5)* | 5.6% (4.9-6.2 ) |