On residents’ satisfaction with community health services after health care system reform in Shanghai, China, 2011

Table 2 Main areas covered by the satisfaction scale

Dimension	Item	N	Mean	S.D
Clinical services
	Waiting time	2203	3.73	0.75
	Medical environment	2193	3.86	0.69
	Facility and equipment	2197	3.70	0.75
	Staff attitude	2199	3.98	0.69
	Communication	2197	3.90	0.70
	Therapy effect	2193	3.81	0.70
	Medical cost	2203	3.65	0.77
Public health services
	Community health education	2801	3.73	0.80
	Community prevention knowledge	2798	3.74	0.77
	Free examination for the elder	2501	3.70	0.79
	Free examination for the children	2220	3.59	0.76
	Free examination for the pregnant	2192	3.59	0.77
	Regular guidance to chronic ill	2597	3.74	0.79
Essential drug system
	Accessibility to medicine	1688	3.27	0.68
	Medicine price	2680	3.21	0.94
Health insurance
	Ratio of reimbursement	1668	3.30	0.80
	Convenience to reimburse	1642	3.29	0.83
Overall satisfaction		2736	3.23	0.86

Note: To measure the satisfaction of different dimensions, a five-point scale was used.

ISSN: 1471-2458