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Table 3 Frequencies and percentages of quality practices in the criterion Policy and Strategy

From: Evaluation of physical activity programmes for elderly people - a descriptive study using the EFQM' criteria

2. Policy and strategy n %
2a. Policy and strategy are based on the present and future needs and expectations of stakeholders   
   The establishment of PA programme objectives takes people's opinions into account 15 57,69
   The establishment of PA programme objectives takes external opinions into account 7 26,92
   Effective management is based on information about customers 11 42,31
   Customers' needs are taken into account when establishing objectives 11 42,31
2b. Policy and strategy are based on information from performance measurement, research, learning and external related activities
   Continuous improvement processes are based on a systematic assessment of PA programme effectiveness 16 61,54
   Systematic measurement of quality and non-quality costs is carried out 1 3,85
   Information systems are in place to capture external information (about customers, society...) 10 38,46
2c. Policy and Strategy are developed, reviewed and updated   
   Systematic procedures are in place to plan, evaluate and control PA programme goal achievements 16 61,54
   Quality strategies affect all organizational areas and coordination activities 1 3,85
   Quality objectives stem from long-term strategic plans 1 3,85
   Coordinators favour consensus about relevant objectives and future projects 5 19,23
2d. Policy and Strategy are communicated and deployed through a framework of key processes   
   Organizational processes and their interrelationships are identified 22 84,62
   Coordinators inform people about the quality strategy 1 3,85
   Every member in the organization knows the PA programme mission and objectives 21 80,77