Table 10 Frequencies and percentages of quality practices in the criterion Key Performance Results
9. Key performance results | n | % |
|---|---|---|
9a. Financial results | Â | Â |
   The organization has measures and/or indicators of its financial results | 11 | 42,31 |
9b. External results | Â | Â |
   The organization has measures and/or indicators regarding the quality of the service delivered | 1 | 3,85 |
   The organization has measures and/or indicators regarding the partners management | 5 | 19,23 |
9c. Results on processes | Â | Â |
   The organization has measures and/or indicators of the process efficiency | 3 | 11,53 |