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Table 10 Frequencies and percentages of quality practices in the criterion Key Performance Results

From: Evaluation of physical activity programmes for elderly people - a descriptive study using the EFQM' criteria

9. Key performance results n %
9a. Financial results   
   The organization has measures and/or indicators of its financial results 11 42,31
9b. External results   
   The organization has measures and/or indicators regarding the quality of the service delivered 1 3,85
   The organization has measures and/or indicators regarding the partners management 5 19,23
9c. Results on processes   
   The organization has measures and/or indicators of the process efficiency 3 11,53