Table 2 Types of services provided to callers per quitline
From: Smoking Cessation Quitlines in Europe: Matching Services to Callers' Characteristics
| Â | DM | FR | IR | IT | NL | NO | UK | Total |
|---|---|---|---|---|---|---|---|---|
Service provided (%)a | Â | Â | Â | Â | Â | Â | Â | Â |
   Literature sent b | 7.1 | 51.9 | 78.3 | 31.7 | - | 71.0 | 60.0 | 44.1 |
   Basic information (quick call) | 76.7 | 66.1 | 72.9 | 45.6 | 55.0 | 83.7 | 43.2 | 63.2 |
   Advice on how to quit | 27.1 | 71.6 | 88.7 | 37.3 | 2.0 | 81.3 | 35.2 | 50.5 |
   Pharmacotherapy information | 48.0 | 74.0 | 51.0 | 9.4 | 32.5 | 51.5 | 33.0 | 43.6 |
   Referral to outside service (such as a smoking cessation course) | 10.8 | 1.1 | 4.3 | 62.3 | 8.7 | 5.8 | 27.2 | 17.0 |
   Referral to a health professional | 4.0 | 14.4 | 14.8 | 16.5 | 3.9 | 16.9 | 13.4 | 12.3 |
   Counselling | 66.1 | 87.4 | 91.5 | 60.0 | 51.9 | 94.8 | 77.8 | 76.3 |
Mean length of call (minutes; mean, SD) c | 18.7 (11.1) | 19.6 (11.9) | 16.4 (8.4) | 10.0 (5.8) | 10.0 (4.5) | 18.7 (10.4) | 12.9 (7.5) | 15.3 (9.8) |