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Table 2 Types of services provided to callers per quitline

From: Smoking Cessation Quitlines in Europe: Matching Services to Callers' Characteristics

  DM FR IR IT NL NO UK Total
Service provided (%)a         
   Literature sent b 7.1 51.9 78.3 31.7 - 71.0 60.0 44.1
   Basic information (quick call) 76.7 66.1 72.9 45.6 55.0 83.7 43.2 63.2
   Advice on how to quit 27.1 71.6 88.7 37.3 2.0 81.3 35.2 50.5
   Pharmacotherapy information 48.0 74.0 51.0 9.4 32.5 51.5 33.0 43.6
   Referral to outside service (such as a smoking cessation course) 10.8 1.1 4.3 62.3 8.7 5.8 27.2 17.0
   Referral to a health professional 4.0 14.4 14.8 16.5 3.9 16.9 13.4 12.3
   Counselling 66.1 87.4 91.5 60.0 51.9 94.8 77.8 76.3
Mean length of call (minutes; mean, SD) c 18.7 (11.1) 19.6 (11.9) 16.4 (8.4) 10.0 (5.8) 10.0 (4.5) 18.7 (10.4) 12.9 (7.5) 15.3 (9.8)
  1. Note. DM = Danish quitline, FR = French quitline, IR = Irish quitline, IT = Italian quitline, NL = Dutch quitline, NO = Norwegian quitline, UK = United Kingdom quitline.
  2. a Multiple answers allowed. bData for the Netherlands missing c N = 3,337