Table 1 Psychological distress prevalence in employees interacting with the public versus all other employees in Study 1.
From: Interacting with the public as a risk factor for employee psychological distress
% K6 in moderate to high range | ||||||
|---|---|---|---|---|---|---|
Sector | Total N Employees | Employee category | % customer staff | Customer staff | Non customer staff | P |
Public | 1472 | Customer services | 23.3% | 14.7% | 14.7% | 0.518 |
Private | 1113 | Contact centre | 7.4% | 21.7% | 14.4% | 0.06 |
Private | 281 | Call centre | 9.4% | 14.8% | 10.2% | 0.46 |
Private | 1627 | Customer service | 19.8% | 24.8% | 17.2% | 0.002 |
Private | 1043 | Customer services | 14.9% | 12.8% | 11.3% | 0.58 |
Public | 5723 | Counter staff | 80.1% | 20.0% | 17.3% | 0.035 |