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Table 1 Psychological distress prevalence in employees interacting with the public versus all other employees in Study 1.

From: Interacting with the public as a risk factor for employee psychological distress

     % K6 in moderate to high range  
Sector Total N Employees Employee category % customer staff Customer staff Non customer staff P
Public 1472 Customer services 23.3% 14.7% 14.7% 0.518
Private 1113 Contact centre 7.4% 21.7% 14.4% 0.06
Private 281 Call centre 9.4% 14.8% 10.2% 0.46
Private 1627 Customer service 19.8% 24.8% 17.2% 0.002
Private 1043 Customer services 14.9% 12.8% 11.3% 0.58
Public 5723 Counter staff 80.1% 20.0% 17.3% 0.035