From: An evaluation of gender equity in different models of primary care practices in Ontario
Quality of Health Care Service Deliverya (items in the scale, categories in the likert scale of each item) | Source of data | Overall score rangesc | |
---|---|---|---|
   Access | First contact accessibility (4, 4) | Patient survey | 74% - 83% |
 | First contact utilization (3, 4) | Patient survey | 96% - 98% |
   Patient-Provider | Humanism (8, 7) | Patient survey | 90% - 91% |
   Relationship | Trust (10, 5) | Patient survey | 87% - 88% |
 | Cultural competency (3, 4) | Patient survey | 83% - 85% |
 | Family centeredness (3, 4) | Patient survey | 89% - 90% |
   Continuity | Ongoing care (4, 4) | Patient survey | 85% - 90% |
Technical Quality of Clinical Care Delivery b- Adherence to recommended guidelines (items in the scale) | Â | Â | |
   Health Promotion | Healthy lifestyle counseling (7) | Patient survey | 46% - 59% |
   Prevention | Preventive care (6) | Chart audit | 52% - 68% |
   Chronic Disease Management | Chronic disease management (9) | Chart audit | 60% - 72% |