From: ‘We are not the ones to blame’. Gamblers’ and providers’ appraisal of self-exclusion in Germany
Gamblers | Governmental providers | Commercial providers |
---|---|---|
SE has benefits but there are limitations - Complexity of the system - High effort of the exclusion process - No ID controls - Possibility of shifting to other venues Early recognition and actively addressing gamblers - Lack of interest in gambler protection by providers - Lack of information on self-exclusion - Lack of support and actively addressing by providers - Conflict of interests/role for providers Length and revocation of SE - Duration of offered temporary exclusion too short - Necessity of revocation possibilities with realistic barriers after the minimum length | The underlying idea of self-exclusion is positive, but it does not work - Possibilities of shifting to governmental or online gambling for excluded gamblers - Necessity of tackling causes for gambling addiction instead of solely excluding gamblers - Lack of problem recognition by gamblers Early recognition and actively addressing gamblers. - Gamblers’ disapproval of being actively addressed ◊ Lying, denying and downplaying by gamblers - Casino visits as a hobby and social meeting points - Problems mainly caused by gambling halls, illegal and online gambling (“hypocrisy of the staff members in gambling halls”) Length and revocation of SE - Heterogenous views on length and revocation of SE - Necessity of individualized regulations | If SE worked as intended, it would be an appropriate measure as people with gambling problems should be prevented from gambling - Necessity of additional psychological support in addition to SE Early recognition and actively addressing gamblers - Providers already take sufficient responsibility - Training (e.g., for actively addressing) perceived important and helpful - Lack of problem recognition by gamblers - Gamblers’ disapproval of being actively addressed ◊ no chance for staff to be successful in addressing gamblers - Gamblers’ reactions on being actively addressed: aggression, anger, denial - Language barriers for staff and gamblers Length and revocation of SE - Necessity of individualized regulations regarding duration of SE |