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Table 1 General characteristics of participants

From: Analysis of latent profiles and affected factors according to the implementation of a protection system against customer bullying in Korea

Characteristics

Categories

N

%

Age

< 29

260

16.9

30-39

489

31.8

40-49

500

32.5

50 ≤

288

18.8

M±SD

40.0±9.7

Gender

Male

554

36.0

Female

983

64.0

Service period

< 1

53

3.5

1−3

258

16.8

3−5

225

14.6

5−10

385

25.0

10−20

486

31.6

20 ≤

130

8.5

M±SD

9.1±6.7

Position

Staff

1381

89.9

Assistant manager or higher

156

10.1

Occupational category

Sales and A/S

1062

69.1

Health and social welfare

91

5.9

Call center

65

4.2

Visiting service

221

14.4

Others

98

6.4