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Table 1 General characteristics of participants

From: Analysis of latent profiles and affected factors according to the implementation of a protection system against customer bullying in Korea

Characteristics Categories N %
Age < 29 260 16.9
30-39 489 31.8
40-49 500 32.5
50 ≤ 288 18.8
M±SD 40.0±9.7
Gender Male 554 36.0
Female 983 64.0
Service period < 1 53 3.5
1−3 258 16.8
3−5 225 14.6
5−10 385 25.0
10−20 486 31.6
20 ≤ 130 8.5
M±SD 9.1±6.7
Position Staff 1381 89.9
Assistant manager or higher 156 10.1
Occupational category Sales and A/S 1062 69.1
Health and social welfare 91 5.9
Call center 65 4.2
Visiting service 221 14.4
Others 98 6.4