Table 6 Results of the key informant interviews

(i) Could you please describe the types of ART regimens available and the process that guides your allocation regimens to clients on ART?

Drug availability

“We rarely have shortages of drugs because our stock is well-managed, and we always have all drugs available” - KYINF01.

Describe some facility-related factors that you think affect viral suppression outcomes of patients at your family.

Staffing adequacy

“We are missing some other cadres like dispenser, nurses, and other cadres” – KYINF02.

“Yes, the clinic staffing is appropriate because we have very many health workers, we have expert clients, facility linkages all working in the ART clinic,” KYINF01.

“Yes, we do have a trained counsellor supported by the IP,” KYINF03

. “Our ART clinic is working from Monday to Friday mainly, but even over the weekends…., even if it is a weekend, we still serve them. Then for the hours, it is mainly from 8 am to 5 pm,” KYINF03.

Please explain some of the procedures undertaken to ensure successful completion of IAC and how do you think these help to achieve better outcomes?

Patient follow up procedures

“Yes, we take patient contact information,” “Especially when we are initiating them. We ask them their names, their phone numbers, where they come from. We even fill their locator forms where we even draw a map to direct us to their homes. We ask them for their commonly used names in their villages such that when they are missing, we can locate them,” KYINF 03.

“Our clinic has a contact, and it is displayed on the door, so when this client comes late when the clinic is closed, they call, and we come back and serve them,” KYINF 01.