Table 3 One-way ANOVA of the variations in satisfaction by type of insurance

The scope of healthcare services covered by insurance program

4.34

1.325

4.03

1.224

3.716^**

The proportion of medical expenditure reimbursed by insurance program

4.38

1.316

3.99

1.251

4.634^**

The reimbursement amount by insurance program for outpatient services

4.18

1.341

3.86

1.260

3.701^**

The reimbursement amount by insurance program for inpatient services

4.41

1.312

4.01

1.263

4.638^**

The efficiency of reimbursement procedure

4.49

1.261

4.22

1.234

3.259^*

The overall insurance reimbursement experience

4.55

1.226

4.19

1.140

4.639^**