Table 1 The designed action plan in two cycles
Problems | Goal | Intervention | Person | Evaluation |
|---|---|---|---|---|
First cycle | ||||
1- not having a clear plan | Organizing the health volunteer program | Volunteer Participation In Planning Designing course plan | Instructor Volunteers | Written course plan Volunteers’ satisfaction |
2- disorganization in holding educational plans | Modifying the schedule of classes and programs | Designing an organized timetable for volunteers’ activities | Instructor Volunteers | Comparing the timetable with the implemented program |
3- unclear job description | Providing job descriptions | Writing a clear and descriptive job descriptions | Instructor Managers Volunteers | Volunteers’ awareness about their duties |
4- lack of practical skill training | Providing practical training program | Implementing theoretical and practical education about “first aid” and “checking vital signs” | Facilitator Researcher assistant Instructor | Observation using checklist Written test |
5- deficit in training equipment and facilities | Improving access to resources | Renovating and completing hardware equipments Providing resources such as books and CDs | Instructor Managers | list of equipment |
6- lack of public familiarity to volunteers program | Increasing public awareness | Volunteers introduce their work to people by media (pamphlets, etc.) More presence in public ceremonies such as “health week” | Volunteers | public survey |
Second cycle | ||||
1- lack of volunteers participation in education | More volunteers’ participation in their education | Providing a summary of previous and current lecture by the participants Expressing individual experiences for the class Encouraging learner for participation | Instructor Volunteers | Observation of classes |
2- need for repeating practical training | Proper performance in first aid and checking vital sign | Repeating practical training for “first aid” and “checking vital signs” | Facilitator Researcher assistant Instructor | Observation using checklist Written test |
3- deficit in volunteers’ familiarity with public healthcare services | Increasing volunteers’ awareness about primary and secondary healthcare services | Providing educational programs about primary and secondary healthcare services | Facilitator Instructor Volunteers | Oral exam |
4- deficit in educational resources | Increasing volunteers’ ability for access to scientific resources | Providing education about search in electronic resources | Facilitator Volunteers | Homework assessment |
5- deficit in communication skills | Promotion in communication skills | Holding an educational workshop on communication skills | Facilitator Instructor Volunteers | Volunteers’ satisfaction Observation using checklist |