Table 2 Expectations of citizens from the government in response to COVID 19 outbreak in Iran
Main themes | Sub-themes | Codes |
|---|---|---|
Health-related expectations | Paying attention to patients and their family members Providing their needs | ▪ Following up patients during quarantine ▪ Providing attention and support to patients’ families ▪ Monitoring patients’ families ▪ Providing patients with health and hygiene facilities |
Justice in medical care Providing health support Paying attention to deprived people | â–ª Providing equitable medical care â–ª Providing health packages to household â–ª Distributing masks and gloves via stores â–ª Disinfecting passages and public places â–ª Providing health services to deprived regions â–ª Producing and distributing medicines sufficiently | |
Political-related expectations | Monitoring quarantine Appling strict restrictions Closing borders | â–ª Compulsory quarantine â–ª Timely quarantine â–ª Cash penalty â–ª Closing intercity roads â–ª Restricting travels â–ª Canceling foreign flights â–ª Closing all public centers â–ª Setting new traffic rules â–ª Dealing with lawbreakers seriously â–ª Dealing with rumor mongers seriously |
Governance trust Use the experiences of other countries Appling serious monitoring and control Foreign cooperation | ▪ Officials’ honesty ▪ Crisis management by experts ▪ Using the experiences of other countries in pandemic control ▪ Providing healthcare centers with necessary permissions ▪ Fair distribution of medical services and equipment ▪ Monitoring the production and distribution of bread ▪ Cooperation and coordination of government agencies | |
Providing financial support Livelihood assistance | â–ª Deferment of bank installments â–ª Non-payment of service bills â–ª Providing livelihood assistance packages â–ª Giving loans at low interest rates to some businesses | |
Information-related expectations | Adopting honesty Statistics transparency | â–ª Providing accurate news and statistics â–ª Providing transparency on transmission routes â–ª Providing transparency on the prevalence rate â–ª Providing transparency on high-risk groups â–ª Preventing the spread of false news â–ª Announcing the exact statistics of those affected by city |
Citizen education Health literacy Comprehensive and inclusive health education | â–ª Providing appropriate preventive training â–ª Teaching healthy behaviors â–ª Teaching how to use e-services â–ª Providing life-style change training â–ª Providing the required diet and exercise programs |