Table 4 Factors responsible and events following the violent incidents
Characteristics of the violence incident | n (%) |
|---|---|
Factors responsible for the violent incidents (multiple responses) | |
 Communication failure | 302 (71) |
 Unreasonable expectation | 261 (61) |
 Management failure | 234 (55) |
 Perceived substandard care | 233 (55) |
 Human error | 219 (51) |
 Financial pressure | 195 (46) |
 Less number of healthcare personnel | 147 (34) |
 Unexpected outcome | 128 (30) |
Responses of the victims following the violent incident (multiple responses) | |
 Tried to pretend it never happened | 136 (32) |
 Attacker was told to stop | 222 (52) |
 The victim defended him/herself | 260 (61) |
 Sought counseling | 182 (43) |
 Sought help from association | 194 (45) |
 Reported to Police | 194 (45) |
Reasons for not taking any action (multiple responses) | |
 It was not important | 156 (66) |
 Felt ashamed | 52 (22) |
 Felt guilty | 33 (14) |
 Useless | 98 (41) |
 Afraid of negative consequences | 80 (34) |
 Did not know who to report to | 66 (28) |
Factors contributing to violence in health-care settings (multiple responses) | |
 Low awareness in the general public | 488 (58) |
 Workload of healthcare personnel | 429 (51) |
 High expectations | 224 (27) |
 VIP protocols | 138 (16) |
 Lack of facilities at the healthcare facility | 290 (34) |
 Shortage of healthcare personnel | 245 (29) |
Recommendations for the prevention of violence (multiple responses) | |
 Improvement in healthcare services | 585 (70) |
 Healthcare personnel increase | 447 (53) |
 Provision of security | 219 (26) |
 No VIP protocols | 129 (15) |
 Controlled entry of attendants | 289 (34) |
 Overall public awareness | 390 (44) |