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Table 3 Important-Performance Analysis results

From: Mixed methods research on satisfaction with basic medical insurance for urban and rural residents in China

Target variables

Latent variables

Importance

Performance

Public trust

Public expectation

0.371

66.608

Perceived quality

0.467

56.361

Perceived value

0.297

58.932

Public satisfaction

0.634

57.753

Public satisfaction

Public expectation

0.584

66.608

Perceived quality

0.737

56.361

Perceived value

0.467

58.932

Perceived quality

Overall quality

0.069

67.885

Information quality

0.110

49.147

Service quality

0.135

60.476

Policy quality

0.472

50.256

Quality of institutions

0.354

62.708