Table 3 Satisfaction with ED visits (n = 69)
1 Not at all satisfied | 2 Not satisfied | 3 Neither satisfied nor dissatisfied | 4 Satisfied | 5 Very satisfied | 6 Have not answered | Mean points | |
|---|---|---|---|---|---|---|---|
Administrators’ work | 9 (13%) | 7 (10.1%) | 8 (11.6%) | 24 (34.8%) | 21 (30.4%) | – | 3.59 |
Paramedics’ and nurses’ work | 2 (2.9%) | 6 (8.8%) | 10 (14.7%) | 21 (30.9%) | 29 (42.6%) | – | 3.97 |
Doctors’ work | 3 (4.3%) | 5 (7.2%) | 14 (20.3%) | 18 (26.1%) | 29 (42%) | – | 3.94 |
Medical orderlies’ work | 5 (7.2%) | 3 (4.3%) | 13 (18.8%) | 22 (31.9%) | 23 (33.3%) | 3 (4.3%) | 3.67 |
Radiographers’ work | 2 (2.9%) | 5 (7.2%) | 5 (7.2%) | 21 (30.4%) | 25 (36.2%) | 11 (15.9%) | 3.42 |
Information given about results | 8 (11.6%) | 3 (4.3%) | 14 (20.3%) | 20 (29%) | 24 (34.8%) | – | 3.71 |
Information given about current status | 9 (13%) | 4 (5.8%) | 13 (18.8%) | 24 (34.8%) | 19 (27.5%) | – | 3.58 |
Information given about the care process | 9 (13%) | 9 (13%) | 17 (24.6%) | 17 (24.6%) | 17 (24.6%) | – | 3.35 |
Information given about the whole procedure | 14 (20.3%) | 4 (5.8%) | 12 (17.4%) | 21 (30.4%) | 18 (26.1%) | – | 3.36 |
Cleanliness of the rooms | 7 (10.1%) | 6 (8.7%) | 13 (18.8%) | 20 (29%) | 23 (33%) | – | 3.67 |