Skip to main content

Table 1 Typology of Innovative Health Care Mobility Services

From: Innovative health care mobility services in the US

 Type IType IIType III
Health care provider leverages TNC technologyInsurer partners with TNCParatransit provider partners with TNC
Who books the ride?Clinician (on patient’s behalf); patientPatient or clinicianUsually the rider/patient
Who pays?Health care provider; broker; patientInsurance company;
health plan
Transit agency; patient pays ‘fare’ with substantial subsidy from transit agency
Eligible for Medicaid reimbursement?Varies; in many cases, yes, given patient eligibilityn/aYes, given patient eligibility
Patient Benefits:• Shorter wait times & less uncertainty
• Reminders through smartphone or analog phone
• Financial support
• Addresses social determinant of health
• Flexible booking circumvents need for advance booking
• Increased trip reliability
• Patients who otherwise can’t afford TNC service have access
Health Care Provider Benefits:• Real-time tracking patients’ trips as well as own spending
• Flexible booking
• Greater patient engagement
• Reduced costs in long-term
• Reduced appointment no-shows
  1. Source: authors’ own analysis of findings of nationwide scan