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Table 1 The 13 workplace factors included in Canada’s National Standard for Psychological Health and Safety in the Workplace

From: A multi-faceted community intervention is associated with knowledge and standards of workplace mental health: the Superior Mental Wellness @ Work study

Workplace factor

Definition

Organizational culture

The work environment is characterized by trust, honesty and fairness.

Psychological and social support

Co-workers and supervisors are supportive of employees’ psychological and mental health concerns, and respond appropriately as needed. Employees perceive and are aware of organizational support.

Clear leadership and expectations

There is effective leadership and support that helps employees know what they need to do, how their work contributes to the organization and whether there are potential changes.

Civility and respect

Employees are respectful and considerate in their interactions with one another, as well as with customers, clients and the public.

Psychological demands

There is a good fit between employees’ interpersonal and emotional competencies, and the requirements of the position they hold.

Growth and development

Employees receive encouragement and support in the development of their interpersonal, emotional and job skills.

Recognition and reward

There is appropriate acknowledgement and appreciation of employees’ efforts in a fair and timely manner.

Involvement and influence

Employees are included in discussions about how their work is done and how important decisions are made.

Workload management

Tasks and responsibilities can be accomplished successfully within the time available.

Engagement

Employees enjoy and feel connected to their work and feel motivated to do their job well.

Balance

There is recognition of the need for balance between the demands of work, family and personal life.

Psychological protection

Employee psychological safety is ensured.

Protection of physical safety

Management takes appropriate action to protect the physical safety of employees.