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Organizational culture
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The work environment is characterized by trust, honesty and fairness.
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Psychological and social support
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Co-workers and supervisors are supportive of employees’ psychological and mental health concerns, and respond appropriately as needed. Employees perceive and are aware of organizational support.
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Clear leadership and expectations
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There is effective leadership and support that helps employees know what they need to do, how their work contributes to the organization and whether there are potential changes.
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Civility and respect
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Employees are respectful and considerate in their interactions with one another, as well as with customers, clients and the public.
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Psychological demands
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There is a good fit between employees’ interpersonal and emotional competencies, and the requirements of the position they hold.
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Growth and development
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Employees receive encouragement and support in the development of their interpersonal, emotional and job skills.
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Recognition and reward
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There is appropriate acknowledgement and appreciation of employees’ efforts in a fair and timely manner.
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Involvement and influence
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Employees are included in discussions about how their work is done and how important decisions are made.
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Workload management
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Tasks and responsibilities can be accomplished successfully within the time available.
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Engagement
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Employees enjoy and feel connected to their work and feel motivated to do their job well.
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Balance
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There is recognition of the need for balance between the demands of work, family and personal life.
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Psychological protection
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Employee psychological safety is ensured.
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Protection of physical safety
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Management takes appropriate action to protect the physical safety of employees.
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