Table 3 Barriers and Facilitators for FindHelpNowKY.org Development and Implementation
Theme | Barriers/challenges | Facilitators |
|---|---|---|
SUD Treatment Facility FindHelpNowKY.org Participation | - lack of up-to-date contact information on SUD treatment facilities - Uncertain persuasive technique(s) to recruit SUD treatment facility participation in FindHelpNowKY.org updating of available openings on a daily basis - Developing website onboarding strategy for SUD treatment facilities | - ODCP letter to SUD treatment facilities and MAT providers encouraging participation - SUD treatment facility website participation a mandatory condition of ODCP community mental health center funding - Persuasive argument for website participation that rapidly filled SUD openings result in a financial benefit - Introduction of website to SUD treatment facilities by ODCP at Kentucky School of Alcohol and Other Drug Studies - Use of REDCap and adapted SAMHSA SUD treatment facility application to onboard SUD treatment facilities - Strategic recruitment of SUD treatment facilities in conferences |
FindHelpNowKY.org Website Development and Implementation Partners | - Partner lack of understanding of FindHelpNowKY.org and their role - Partner processes and priorities did not always align with FindHelpNowKY.org - Varying levels of partner website support - Lack of agreement on naming of website | - Having a partner(s) as a champion to explain website benefit to other partners - Repetitive justification of website benefit to partners |
FindHelpNowKY.org Information Repository | - Plethora of information on SUD prevention and treatment - Lack of clear guidance on development of repository information topics and content - Availability of accessible, current, and common reading level appropriate SUD resources | - Regular scheduled meetings to review content and topics - Participation in statewide promotion of website - Distillation of SUD prevention and treatment information using consistent criteria - Regular input from SUD treatment facilities on needed SUD educational resources for clients and general public |
FindHelpNowKY.org Website Development | - Inability to hire qualified internal website developer - Lack of website prototype to build upon - Identification of website analytic elements - Incorporation of GIS into website - Development of SUD facility automated notification system | - Hiring of outside website developer based on an issued Request for Proposals (RFP) - Regular scheduled meetings from concept to launched website - Meetings with SUD treatment facilities on desired website analytics that facilitate regulatory reporting to SAMHSA - Feedback from SUD facilities to improve opening availability entry input process and user experience of website |
FindHelpNowKY.org Implementation | - Website readiness - Lack of knowledge of website - Lack of statewide promotion of website | - Hiring of advertising agency for statewide promotion of website - Rapid stakeholder feedback on website bugs - Press conference with Governor Bevin to announce website |