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Table 3 Results of the monthly outpatient satisfaction survey toward consulting doctors and pharmacy services conducted by the studied hospital

From: Reducing waiting time and raising outpatient satisfaction in a Chinese public tertiary general hospital-an interrupted time series study

  Outpatient satisfaction towards consulting doctors Outpatient satisfaction towards filling prescriptions
Time Very satisfied N (%) Satisfied N (%) Neither satisfied nor dis-satisfied N (%) Dis-satisfied N (%) Very dis-satisfied N (%) Satisfaction score (N) Very satisfied N (%) Satisfied N (%) Neither satisfied nor dis-satisfied N (%) Dis-satisfied N (%) Very dis-satisfied N (%) Satisfaction score (N)
201,601 628 (61.99) 341 (33.66) 28 (2.76) 16 (1.58) 0 (0) 85.36 (1013) 289 (32.51) 367(41.28) 98 (11.02) 135(15.19) 0 (0) 63.70 (889)
201,602 536 (53.44) 433 (43.17) 17 (1.69) 17 (1.69) 0 (0) 82.78 (1003) 149 (15.68) 549(57.79) 146 (15.37) 106(11.16) 0 (0) 59.33 (950)
201,603 414 (42.95) 514 (53.32) 16 (1.66) 3 (0.31) 17 (1.76) 86.69 (964) 139 (14.80) 642(68.37) 125 (13.31) 14 (1.49) 19 (2.02) 77.93 (939)
201,604 376 (36.68) 620 (60.49) 18 (1.76) 3 (0.29) 8 (0.78) 86.21 (1025) 102 (10.11) 623(61.74) 253 (25.07) 26 (2.58) 5 (0.50) 75.32(1009)
201,605 699 (69.90) 262 (26.20) 19 (1.90) 6 (0.60) 14 (1.40) 92.18 (1000) 424 (45.30) 312(33.33) 117 (12.50) 37 (3.95) 46 (4.91) 80.65 (936)
201,606 746 (67.09) 294 (26.44) 50 (4.50) 11 (0.99) 11 (0.99) 91.23 (1112) 488 (50.31) 228(23.51) 176 (18.14) 66 (6.80) 12 (1.24) 82.04 (970)
201,607 951 (64.26) 421 (28.45) 79 (5.34) 23 (1.55) 6 (0.41) 90.68 (1480) 538 (41.23) 425(32.57) 199 (15.25) 108 (8.28) 35 (2.68) 78.91(1305)
201,608 725 (67.13) 311 (28.80) 32 (2.96) 10 (0.93) 2 (0.19) 92.22 (1080) 462 (44.17) 439(41.97) 139 (13.29) 5 (0.48) 1 (0.10) 85.05(1046)
201,609 709 (50.32) 590 (41.87) 88 (6.25) 18 (1.28) 4 (0.28) 87.95 (1409) 405 (31.35) 571(44.20) 307 (23.76) 9 (0.70) 0 (0) 81.17(1292)
201,610 843 (74.87) 194 (17.23) 23 (2.04) 56 (4.97) 10 (0.89) 91.37 (1126) 481 (47.72) 351(34.82) 125 (12.40) 46 (4.56) 5 (0.50) 84.38(1008)
201,611 766 (67.61) 253 (22.33) 89 (7.86) 17 (1.50) 8 (0.71) 90.63 (1133) 426 (43.20) 303(30.73) 186 (18.86) 61 (6.19) 10 (1.01) 80.96 (986)
201,612 714 (67.04) 126 (11.83) 214 (20.09) 7 (0.66) 4 (0.38) 88.76 (1065) 475 (51.57) 255(27.69) 136 (14.77) 47 (5.10) 8 (0.87) 84.12 (921)
201,701 719 (76.82) 28 (2.99) 171 (18.27) 18 (1.92) 0 (0) 90.75 (936) 540 (61.57) 135(15.39) 177 (20.18) 25 (2.85) 0 (0) 86.85 (877)
201,702 726 (73.63) 213 (21.60) 39 (3.96) 5 (0.51) 3 (0.30) 93.44 (986) 698 (74.65) 89 (9.52) 86 (9.20) 54 (5.78) 8 (0.86) 89.52 (935)
  1. Bold signified maximum and minimum satisfaction scores during January 2016-Febraury 2017
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