Table 3 Results of the monthly outpatient satisfaction survey toward consulting doctors and pharmacy services conducted by the studied hospital
Outpatient satisfaction towards consulting doctors | Outpatient satisfaction towards filling prescriptions | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Time | Very satisfied N (%) | Satisfied N (%) | Neither satisfied nor dis-satisfied N (%) | Dis-satisfied N (%) | Very dis-satisfied N (%) | Satisfaction score (N) | Very satisfied N (%) | Satisfied N (%) | Neither satisfied nor dis-satisfied N (%) | Dis-satisfied N (%) | Very dis-satisfied N (%) | Satisfaction score (N) |
201,601 | 628 (61.99) | 341 (33.66) | 28 (2.76) | 16 (1.58) | 0 (0) | 85.36 (1013) | 289 (32.51) | 367(41.28) | 98 (11.02) | 135(15.19) | 0 (0) | 63.70 (889) |
201,602 | 536 (53.44) | 433 (43.17) | 17 (1.69) | 17 (1.69) | 0 (0) | 82.78 (1003) | 149 (15.68) | 549(57.79) | 146 (15.37) | 106(11.16) | 0 (0) | 59.33 (950) |
201,603 | 414 (42.95) | 514 (53.32) | 16 (1.66) | 3 (0.31) | 17 (1.76) | 86.69 (964) | 139 (14.80) | 642(68.37) | 125 (13.31) | 14 (1.49) | 19 (2.02) | 77.93 (939) |
201,604 | 376 (36.68) | 620 (60.49) | 18 (1.76) | 3 (0.29) | 8 (0.78) | 86.21 (1025) | 102 (10.11) | 623(61.74) | 253 (25.07) | 26 (2.58) | 5 (0.50) | 75.32(1009) |
201,605 | 699 (69.90) | 262 (26.20) | 19 (1.90) | 6 (0.60) | 14 (1.40) | 92.18 (1000) | 424 (45.30) | 312(33.33) | 117 (12.50) | 37 (3.95) | 46 (4.91) | 80.65 (936) |
201,606 | 746 (67.09) | 294 (26.44) | 50 (4.50) | 11 (0.99) | 11 (0.99) | 91.23 (1112) | 488 (50.31) | 228(23.51) | 176 (18.14) | 66 (6.80) | 12 (1.24) | 82.04 (970) |
201,607 | 951 (64.26) | 421 (28.45) | 79 (5.34) | 23 (1.55) | 6 (0.41) | 90.68 (1480) | 538 (41.23) | 425(32.57) | 199 (15.25) | 108 (8.28) | 35 (2.68) | 78.91(1305) |
201,608 | 725 (67.13) | 311 (28.80) | 32 (2.96) | 10 (0.93) | 2 (0.19) | 92.22 (1080) | 462 (44.17) | 439(41.97) | 139 (13.29) | 5 (0.48) | 1 (0.10) | 85.05(1046) |
201,609 | 709 (50.32) | 590 (41.87) | 88 (6.25) | 18 (1.28) | 4 (0.28) | 87.95 (1409) | 405 (31.35) | 571(44.20) | 307 (23.76) | 9 (0.70) | 0 (0) | 81.17(1292) |
201,610 | 843 (74.87) | 194 (17.23) | 23 (2.04) | 56 (4.97) | 10 (0.89) | 91.37 (1126) | 481 (47.72) | 351(34.82) | 125 (12.40) | 46 (4.56) | 5 (0.50) | 84.38(1008) |
201,611 | 766 (67.61) | 253 (22.33) | 89 (7.86) | 17 (1.50) | 8 (0.71) | 90.63 (1133) | 426 (43.20) | 303(30.73) | 186 (18.86) | 61 (6.19) | 10 (1.01) | 80.96 (986) |
201,612 | 714 (67.04) | 126 (11.83) | 214 (20.09) | 7 (0.66) | 4 (0.38) | 88.76 (1065) | 475 (51.57) | 255(27.69) | 136 (14.77) | 47 (5.10) | 8 (0.87) | 84.12 (921) |
201,701 | 719 (76.82) | 28 (2.99) | 171 (18.27) | 18 (1.92) | 0 (0) | 90.75 (936) | 540 (61.57) | 135(15.39) | 177 (20.18) | 25 (2.85) | 0 (0) | 86.85 (877) |
201,702 | 726 (73.63) | 213 (21.60) | 39 (3.96) | 5 (0.51) | 3 (0.30) | 93.44 (986) | 698 (74.65) | 89 (9.52) | 86 (9.20) | 54 (5.78) | 8 (0.86) | 89.52 (935) |