Reducing waiting time and raising outpatient satisfaction in a Chinese public tertiary general hospital-an interrupted time series study

Table 1 Estimated level and trend changes of waiting times and outpatient satisfaction scores before and after the respective interventions

Outcome variable	Coefficient		95% CI	P-value
Waiting time for consultation	Intercept	23.05	/	/
	Baseline trend	−0.09	−0.31 ~ 0.12	0.37
	Level change	−3.49	−5.38 ~ −1.61	0.003
	Trend change	−0.12	−0.24 ~ −0.03	0.07
Waiting time for filling prescription	Intercept	32.88 0.479	/	/
	Baseline trend	32.88 0.479	−0.39 ~ 1.35	0.26
	Level change	−8.70 −1.09	−16.12 ~ −1.29	0.02
	Trend change	−8.70 −1.09	−1.76 ~ −0.42	0.003
Outpatient satisfaction score towards consulting doctors	Intercept	4.41	/	/
Outpatient satisfaction score towards consulting doctors	Trend change	0.01	−0.005 ~ 0.03	0.17
Outpatient satisfaction score towards pharmacy services	Intercept	3.91	/	/
Outpatient satisfaction score towards pharmacy services	Trend change	0.05	0.03 ~ 0.07	0.000

ISSN: 1471-2458