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Table 1 Estimated level and trend changes of waiting times and outpatient satisfaction scores before and after the respective interventions

From: Reducing waiting time and raising outpatient satisfaction in a Chinese public tertiary general hospital-an interrupted time series study

Outcome variable Coefficient 95% CI P-value
Waiting time for consultation Intercept 23.05 / /
Baseline trend −0.09 −0.31 ~ 0.12 0.37
Level change −3.49 −5.38 ~ −1.61 0.003
Trend change −0.12 −0.24 ~ −0.03 0.07
Waiting time for filling prescription Intercept 32.88
0.479
/ /
Baseline trend −0.39 ~ 1.35 0.26
Level change −8.70
−1.09
−16.12 ~ −1.29 0.02
Trend change −1.76 ~ −0.42 0.003
Outpatient satisfaction score towards consulting doctors Intercept 4.41 / /
Trend change 0.01 −0.005 ~ 0.03 0.17
Outpatient satisfaction score towards pharmacy services Intercept 3.91 / /
Trend change 0.05 0.03 ~ 0.07 0.000
  1. Bold signifies statistically significant coefficient (P < 0.05)
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