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Table 5 Bi-directional Messaging

From: Exploring bi-directional and SMS messaging for communications between Public Health Agencies and their stakeholders: a qualitative study

A. Willingness reply to one- vs. two-way communications from a public health agency‡

 

1- vs. 2-way depends on situation

2-way always best

1-way always best

CBOs (n = 8)

6

2

0

HCPs (n = 9)

 

1

1

Urban (n = 8)

6

1

1

Rural (n = 9)

7

2

0

‡Interview (n = 17) item only [missing, n = 0]

B. If a public health agency requests a reply, preferred way to respond**

 

Email (N, %)

Email + SMS (N, %)

Email + phone (N, %)

Email + phone + webform (N, %)

Email + webform (N, %)

Email + SMS + webform (N, %)

CBOs (n = 8)

4 (50.0 %)

0 (0)

0 (0)

3 (37.5 %)

1 (12.5 %)

0 (0)

HCPs (n = 27)

16 (59.3 %)

3 (11.1 %)

2 (7.4 %)

0 (0)

3 (11.1 %)

3 (11.1 %)

Urban (n = 26)

15 (57.7 %)

3 (11.5 %)

1 (3.9 %)

1 (3.9 %)

3 (11.5 %)

3 (11.5 %)

Rural (n = 9)

5 (55.6 %)

0 (0)

1 (11.1 %)

2 (22.2 %)

1 (11.1 %)

0 (0)

**Combined responses from interview (n = 16) and survey (n = 19) participants [missing, n = 2]

C. Concerns about bi-directional communications ‡‡,†

 

Burden to reply

HIPAA/privacy/security

Unsure how info is used

Info could be mis-understood

Unsure info is useful

Concern re who receives reply

NO concerns

CBOs (n = 8)

0

2

0

0

1

8

0

HCPs (n = 21)

3

15

3

2

2

14

3

Urban (n = 20)

0

12

3

2

1

13

3

Rural (n = 9)

3

5

0

0

2

9

0

  1. ‡‡Combined responses from interview (n = 17) and survey (n = 12) participants [missing, n = 8]
  2. †Multiple answers possible