Skip to main content

Table 4 CBO and HCP Messaging Preferences

From: Exploring bi-directional and SMS messaging for communications between Public Health Agencies and their stakeholders: a qualitative study

A. Best way to receive a time-sensitive or emergency message from a public health agency*
  Email (N, %) SMS (N, %) Both email and SMS (N, %) Neither email or SMS ex, prefer phone (N, %)
Total (n = 37) 7 (18.9 %) 11 (29.7 %) 18 (48.7 %) 1 (2.7 %)
CBOs (n = 9) 2 (22.2 %) 5 (55.6 %) 2 (22.2 %) 0 (0)
HCPs (n = 28) 5 (17.9 %) 6 (21.4 %) 16 (57.1 %) 1 (3.6 %)
Urban (n = 28) 4 (14.3 %) 7 (25.0 %) 16 (57.1 %) 1 (3.6 %)
Rural (n = 9) 3 (33.3 %) 4 (44.4 %) 2 (22.2 %) 0 (0)
*Combined responses from interview (n = 17) and survey (n = 20) participants [missing, n = 0]
B. In a non-urgent situation, how would you prefer to receive a public health agency message?
  phone call only email only email + phone call email + SMS
CBOs (n = 7) 0 5 1 1
HCPs (n = 6) 0 5 0 1
Urban (n = 7) 0 6 0 1
Rural (n = 6) 0 4 1 1
  1. Interview (n = 13) item only [missing, n = 4]
\