Theme | Participant quotes |
---|---|
trust | “I trusted her and could tell her anything.” |
“I didn’t feel like she went out of this room and talked about me.” | |
autonomy | “The guide asked me what I wanted to do – she didn’t push.” |
convenience | “After my meeting (with the guide) I could pick up my kids and go home. It was a good place to come to.” |
coach | “She helped coach me through the difficult times. When I needed her the most, she was the only one to support me with my quitting. She was not judgmental. She was someone so supportive I could go to her.” |
education | “We discussed triggers and cravings. I didn’t know anything about that.” |
confidence | “She was like my cheering section. When I thought I couldn’t do it, she was always there.” |
instrumental support | “When I didn’t have patches, they gave me patches and also lozenges. Financial-wise it helped, because I couldn’t afford it, and they always had back up for me.” |
“I didn’t know how to go to my health provider – I didn’t know what to say – so she helped me [figure out] what questions to ask before.” |