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Table 4 Primary and secondary themes

From: The perceptions and experiences of people injured in motor vehicle crashes in a compensation scheme setting: a qualitative study

 

Theme

Primary

 
 

Complexity of the claims process

 

Requirement of legal representation

 

Injury recovery expectations

 

Importance of timely healthcare decision making

 

Improvements for injury recovery

Secondary

 
 

Desire for financial compensation

 

Lack of trust by insurers

 

Medico-legal assessments

 

Family and social support