| Theme |
---|---|
Primary | Â |
 | Complexity of the claims process |
 | Requirement of legal representation |
 | Injury recovery expectations |
 | Importance of timely healthcare decision making |
 | Improvements for injury recovery |
Secondary | Â |
 | Desire for financial compensation |
 | Lack of trust by insurers |
 | Medico-legal assessments |
 | Family and social support |