Table 2 Investigator questions

Injury recovery experience

How was your experience following injury?

• What was your experience with the insurer like?

• What was your experience with health professionals like?

• What was your experience with the insurer like?

What was your experience with a lawyer like (why did you get/not get a lawyer)?

Assistance with injury recovery experience

What has assisted you in your recovery?

What has hindered you in your recovery?

Improvements to injury recovery experience

What could be improved to help people involved in a motor vehicle crash?