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Table 3 Problems experienced during the compensation process

From: Factors that challenge health for people involved in the compensation process following a motor vehicle crash: a longitudinal study

Label Problem
Communication Never returned calls, no initiative from the insurer side
  Lack of information
Determining compensation Exceeding the $5000 limit of the no-fault claim
Not being (sufficiently) compensated for costs
Having to prepay costs and then seek reimbursement
Waiting for loss of wages to be paid
Claim settlement taking too long or feeling pressured to settle
Medical treatment and assessment Reimbursement for treatment not being approved
Waiting for treatment approval
Discussing causality/having to provide entire medical history
Having to undergo numerous medical assessments
Paperwork Too much, too difficult, time consuming, repetitive
Liability assessment Discussions about who was at fault