Table 6 Observations of interactions between women and providers during antenatal services (N=203)
Provider greets woman and her companion/relative with respect | 89.7% |
Provider speaks using easy, understandable local language | 99.0% |
Provider addresses the woman by her name/calls her ‘mama’ | 93.1% |
Women encouraged to ask questions during clinical session | 66.5% |
Provider respond to questions asked by women | 20.8% |
Provider thanks woman for coming to health facility for services | 28.6% |